Sapiens.BI helps you produce effective reports with charts in a fast and easy way. It is a SugarCRM BI plug-in with powerful reporting capabilities, ease of use, elegant design, and a quick and easy setup. This Reporting Tool is easy to use, there is no need for technical knowledge or SQL. The Sapiens.BI tool comes with over 100 pre-built reports.
#2710 - Invalid Package error
Invalid Package error
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"i need to cancel my free trial. and restart it when the DEV environment is more secure" - rogerl
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- jason
7 years ago
Please see this case where I am following up with you on. I believe it is related to the zip being corrupted during the download from SugarOutfitters: https://www.sugaroutfitters.com/support/sugar-timeline/2708
7 years ago
Please also check if the allowed file upload size is enough. Should be at least 80 MB in php.ini file, for both:
upload_max_filesize
post_max_size in php
To check if you edited real php.ini file (on server can be many), after editing php.ini file and restarted WEB server (!), you can create simple PHP file with contents:
<?php phpinfo(); ?>Please let us know, if this was helpful?
Best Regards, IT Sapiens Team
7 years ago
Size is right
If I would pay is because I do not want to be a develoer neither a tester.
cant they do all of this before launching ?
maybe they'll score
7 years ago
nice making money on someone else development isnt'it §? :D
7 years ago
Hello,
We do test the tool a lot before launching. None of other customers is facing Invalid Package error (as long as the allowed upload size, system configuration settings and permissions are set accordingly). This means, this is not error in the package, it is something specific with your system.
We have contacted you via e-mail in order to try to connect to your system and help you to solve this.
Best Regards, IT Sapiens Team
7 years ago
Usually Sugar provides more information with this Invalid Package error. If you are able to find more info on the screen please do provide that here. It may help nail down the issue such as a version that is not supported.
I want to confirm what IT Sapiens stated above. I completely understand the frustration that you are facing. I've been there myself. However, this exact package is being used in many installs right now. This is why I stepped in after I saw you had this issue across several add-ons at the same time. In one case it was a supported version issue, but when there are multiple sometimes it can be due to how the browser is corrupting a zip during download.
I hope this helps. We are all here to help get you up and running.
Cheers, Jason Eggers SugarOutfitters
7 years ago
Not frustration but only time wasting ;) It was strange , normal version working , not the Pro ? Now it does make sense. Questions
1) I then better download the package and upload and /or installit from my Win 10 rather than my mac? 2) I tried once to unpack repack as someone said with 7 Zip , but it keept giving me errors , any advice 3 ) What's the most stable and realible version of Siugar CE ? 6.5.22 , 6.5.23 , 6.5.24 ? I have a funny bug on 6.5.24 where the connectors page its all white
7 years ago
1) I use OSX often, but recommend staying away from Safari for downloading or at least change the default Safari setting that is unzipping the package by default. 2) OSX compress/decompress is sufficient, but if you are seeing errors on decompressing then somehow it is getting mangled during the download process. 3) I'm seeing great success with 6.5.24. Maybe file permissions caused the upgrade to not fully work? That could be related to the upload issues that you are seeing for this and other packages as well. It will be spotty so even though one module installs it could fail for another depending on what is being installed and to where in the file system.
Sorry about the time drain! Unfortunately it can happen some times with CE installs. I can't count the hours lost on my own installs over the years due to some configuration issue.
7 years ago
Eh eh ! I do use safari it stills on applications folder but it has never been open and has been zipped same as mail which has been replaced with thunderbird ;)
By the way , I am asking this because I recently added Zapier with other accouts and The trial worked out of the box between mail > crm lead > crm case > google sheet etc .
Then i remeber I did some php update and set up the roles.
Cant connect the app no more !!! Admins are building a new server with plesk and cloud linux after we moved from directadmin and dumped cPnel ... thery're some restrictive kids , compared to plesk.
Question is could the second instance of php caused the json , connection error ?
I know that to stay sweet sugar has to run into a php 5.3 enviroment. Since you can choose verison of php and with cloudlinux there are no deprecate unsecure version, I want to know , what's the best solution?
5.3 fastcgi? php-fpm? mod_php? su_php ? we cal also choose between apache and or nginx with only few click something cPanel has to be discover I suppose.
I think its all about branding and people you want to impact , I was so sad I had to use a panel like cpanel just to make some parners and customer happy ... They're the iPhone of server panels and I do not like and or use iphone neither samsung , on top of my daily driver My BB Z!= , my second choice is a Blackphone , followed by an HTC with double boot for the game and week ends :)
Did you know they have not an upload button to send file etc through their ticket system ? If they're afraid of malicious uploads they're not to secure either .LOL
7 years ago
That sounds very likely given that was the major change prior to it not working any longer.
cPanel has been a nightmare for me every time I have used it.
7 years ago