SugarCRM Outlook Plugin for Mac

by Implicit Inc.

Implicit FrontEnd for Mac is an Outlook integration solution for SugarCRM which enables users to do all their CRM work from within Outlook. Use Email side-panel in Outlook to view CRM information, update or create new CRM records and archive email to any CRM record.

#3529 - Could not connect to CRM

Closed General Question created by aaronross 7 years ago
Hi, Via my MAC Outlook client, I'm unable to connect to the Sugar CRM as per the message - "Could not connect to CRM. The underlying connection was closed: An unexpected error occurred on a send." Now I have logged into the CRM Url with the username and password without any issues. The License Key is what I copied and pasted out o the Sugar Outfitters purchase. Is there something else that I'm missing. Regards, Aaron

  1. aaronross member avatar

    aaronross

    7 years ago

    The Sugar CRM Version is 7.7.2.0

  2. Implicit member avatar

    Implicit Inc. Provider

    7 years ago

    Aaron,

    Is your CRM server accessible from the outside?

    • aaronross member avatar

      aaronross

      7 years ago

      Yes, I can reach the CRM externally (I'm a remote worker)

  3. Implicit member avatar

    Implicit Inc. Provider

    7 years ago

    Aaron,

    I sent you instructions to your email.

    • aaronross member avatar

      aaronross

      7 years ago

      I have managed to successfully connect to my Sugar CRM with the new instructions. Please feel free to close off this case.

    • Implicit member avatar

      Implicit Inc. Provider

      7 years ago

      Ok. Good! Thanks for letting us know.

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