Verity WhatsApp Integration

Hello, We are a partner of SugarCRM - Enable.Services We are raising this case on behalf of our customer Core37/Odd Balls. Customer has brought the package from Verity They have a licence which has been validated They have the integration set up with Twilio correctly They have a Whats App Business Account They have 2 Issues #Test 1 Outbound Whats App Message from SugarCRM Steps to Replicate Navigate to a Contact Record Contact record must have mobile telephone number populated Can confirm the international code has been populated Click on Whats App Icon Pop up displayed "Sending WhatsApp" To (recipients) field is populated Message : Type in message you want to send to Contact Select Send Now Call Record is populated under the Contact with Status of Sent Message has been populated in the Invitation Body - Note this is the core description field used by SugarCRM - Display label is only different #Expected Behaviour Contact receives the Whats App message on their mobile #Actual Behaviour No Message has been received #Test 2 Inbound Whats App Message from SugarCRM Steps to Replicate Using same Contact in Test 1 Contact has sent a Whats App message to mobile number used for Whats App Integration #Expected Behaviour Notification of a New Whats App Message is received in the SugarCRM #Actual Behaviour No Notification has been received Please can you assist Many Thanks Hannah