tagMe

Fed up of not being able to find important clients? Tag them! This plugin allows you to tag your records to identify them instantly. Color coded tags makes it even simpler to catch them.

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#2828 - Licensing problem

Closed Bug? created by joel Verified Purchase 7 years ago

Hi,

It seem that we have a licensing problem with tagme. We have updated tagme last december and, with your support (support case #2773), were able to use it since then. But today, we no longer see the tags. If we click on "validate" the license key in Admin->TagMe License Configuration, we have the following message: "Error: Free Trial has expired and payment failed. Update payment information on SugarOutfitters to continue usage.".

Before the upgrade, we didn't have any problem with the license. I can send you the invoice if you want.

Thanks.

Joel

urdhvatech
7 years ago

Hello Joel,

Sorry for the inconvenience. Please provide us the test URL with admin access where the licensing is not working. We will check and let you know about it.

Thanks & Regards, Team Urdhva Tech.

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urdhvatech
7 years ago

Hello Joel,

Please provide TagMe license key also. It would help us to rectify the issue.

Thanks & Regards, Team Urdhva Tech.

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jason
7 years ago

Hello Joel,

If you reply directly to the email that you receive for this comment with that information I can forwarded it on to the Urdhva Tech team and copy you. This way we avoid posting that information publicly.

Thanks, Jason Eggers SugarOutfitters

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joel Verified Purchase
7 years ago

Hi,

What do you mean by "test URL" with admin access ?

Joel

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urdhvatech
7 years ago

Hello Joel,

"Test URL" means SuiteCRM link with admin credentials where the licensing is not working.

Thanks & Regards, Team Urdhva Tech.

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joel Verified Purchase
7 years ago

Hi,

I cannot give you admin access to our SuiteCRM. I'm sure there is another way than let you have admin access, it's a licensing problem.

Joel

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jason
7 years ago

Urdhva Tech,

I believe the scenario was that Joel made a purchase a couple of years ago. An upgrade was then made that was on a new plan. You worked may have worked something out with Joel to help migrate to the new plan. Perhaps a coupon was created to help with that migration? Whatever the case was, it looks like a trial was started for the new plan and it is now an expired trial.

If you worked something out I suggest creating a coupon to cover this scenario. Then Joel can use the coupon during checkout to get a valid license key.

Let me know if you have any questions.

-Jason

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joel Verified Purchase
7 years ago

Thanks Jason !

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urdhvatech
7 years ago

Hello,

@Jason, While Joel purchased the TagMe, he has provide the coupon code "TAGMEUPGRADE". We will check with the Joel.

@Joel, Please provide us the license key so we will check on our instance. Email us the license key.

Thanks & Regards, Team Urdhva Tech.

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- jason
  7 years ago
  
  Thanks! This is what I needed to know. It looks like it is an issue on our side and I am working on this right now.
  
  -Jason
  
  reply
urdhvatech
7 years ago

Hello Jason,

Alright. Thanks for the information. Let us know, if you need any more information.

Thanks & Regards, Team Urdhva Tech.

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jason
7 years ago

Hi Joel,

If you revalidate the license key for tagMe it should be begin working again. Sorry for the troubles here! We hit a unique edge case.

Cheers, -Jason

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- joel Verified Purchase
  7 years ago
  
  Thank you very much again, it works !
  
  Joel
  
  reply
- jason
  7 years ago
  
  Great to hear it! I'll close this one out then.
  
  reply