tagMe

Fed up of not being able to find important clients? Tag them! This plugin allows you to tag your records to identify them instantly. Color coded tags makes it even simpler to catch them.

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#3903 - Tag cloud not working

Closed Bug? created by jpatten 6 years ago

Hello,

I installed TagMe3.2.9 on SugarCRM 7.10.9, and the tag cloud dashleft does not seem to be working. I added a tag field to Contacts, and went to a contact's page and added a couple of tags there. After doing this, the tag cloud dashlet says "Tags not found, Start tagging now!". I was expecting that the newly added tags would appear there. Any suggestions?

Thanks,

James

jpatten
6 years ago

Sorry, I am running SuiteCRM 7.10.9, not SugarCRM.

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urdhvatech
6 years ago

Hello James,

Thanks for using our add-on. I have checked with the TagMe Cloud dashlet with the same steps and SuiteCRM version. It is working well on our instance. Can you check the correct permission and ownership on the TagMe's newly added files? It would be good if you can come up on the Skype and show us the issue. That way we can help you better and fast.

Our Skype id: urdhvatech

Thanks & Regards, Team Urdhva Tech.

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jpatten
6 years ago

Thank you for the response. I looked into this further and it seems that all of the entries in the MySQL database ut_tagme had a density field equal to 0. This means that the tag cloud dashlet does not receive these in the results of the following SQL query:

SELECT name, density,color_code FROM ut_tagme WHERE deleted=0 AND density > 0 ORDER BY density DESC

Looking at the code, this appears to be because the tags were added from the "overview" page rather than the "edit" page. I guess the "save" method of the "SugarFieldUtagme" class does not get called when edits are made from the overview page. In a future release, could you please make sure the density field is correctly updated when edits are made outside of an "edit" page?

Thanks,

James

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urdhvatech
6 years ago

Hello James,

We will check and let you know about the adding tag from "Overview" page.

Thanks & Regards, Team Urdhva Tech.

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urdhvatech
6 years ago

Hello James,

We have released the latest version of TagMe(3.2.10). Please download the latest version and install it. While uninstalling the previous version please do not select the "Remove Tables" otherwise all your existing records will be removed. I have attached a screenshot for your reference.

Thanks & Regards, Team Urdhva Tech.

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