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enable engage allows users to see when the target, lead, contact, or account last had communication. It can also drill down to each activity type and quickly create a list of customers or prospects that haven't had contact within a set timeframe.

The team at Fanatical Labs designed Glances to be simple and seamless for users. With that comes the responsibility to continuously improve the integration platform's powerful abilities, plus add to its growing collection of compatible workplace platforms and apps.

QuickHelp is a video tutorial add-on for SugarCRM. It enables employees to watch videos for a wide range of reasons, such as helpful tutorials, instructional videos, or new employee welcome videos to better understand the SugarCRM system by themselves.

The stage after customer satisfaction is customer delight which is not known to a lot of companies. They focus only on driving customers to take the action that fulfills their bottom lines and forget them after that. In today’s competitive world, working on customer satisfaction is the bare minimum. This is where a customer portal for SugarCRM comes into play.

In a world of AI, self-service, and trying to be as efficient as possible with customer support, empathy is a skill that can often be overlooked. However, not using empathy in the moments that matter can make or break an experience with a customer.