Fanatically Zen with SugarCRM and Zendesk

Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#3025 - 500 Sugar Server error - Php fatal error validation

Closed Bug? created by mhoffmann 7 years ago

Hi Chad, Like last week Friday our customer has reported that he can't review any Account, Contact or Lead records detail view records (ie. where he has configured in the Zen dashboards. Last week we reinstalled the module, everything worked again In the PHP log we get the following information: [Fri Apr 07 10:27:17.211469 2017] [:error] [pid 15317] [client 2003:cd:ebc1:ea00:318e:2d7c:2af3:b198:43406] PHP Fatal error: Class 'FanticalZendeskOutfittersLicense' not found in .... /modules/FanaticalZ endesk/license/OutfittersLicense.php on line 66, It looks like the license is being verified weekly (file is there), but for whatever reason an error is created which causes the 500 server error Looking for a quick resolution Regards Malcolm