by Fanatical Labs

Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#3348 - SugarCRM Health Check failing due to a Zendesk file

Closed General Question created by Teo Tech 7 years ago
I'm running SugarCRM Prof On-Demand version 7.8.2.2 and required to upgrade to 7.9. The SugarCRM Health Check returns the following error: HC UnsupportedPropertyAccess Resolution The example error shown above was caused by a problem in the named file, ./custom/include/ChartReports/SummaryQuery.php. The example custom code uses a property, field_name_map, which has been removed in Sugar 7.9.0.0. We can see this on line 551 of the problematic file: if ($fieldDef['type'] == 'relate') { $relateId = $fieldDef['id_name']; $fieldDef = $this->full_bean_list[$tableKey]->field_name_map[$relateId]; } The field_defs property should be used instead of field_name_map. field_defs is compatible with all Sugar versions. In order to proceed with the upgrade, either update or remove the offending line of code or disable the specified file so that it no longer references the removed property. if ($fieldDef['type'] == 'relate') { $relateId = $fieldDef['id_name']; $fieldDef = $this->full_bean_list[$tableKey]->field_defs[$relateId]; } So, my question is, if I upgrade my Zendesk integration to the recent version 2.1.1, installing it over the existing instance, my issue will still exist, right? So, I need to uninstall the existing Zendesk, then install the v2.1.1. That will remove the problematic file and utilize the upgraded/updated code, I'm thinking, or no? Problem with that path? Thanks
  1. chad member avatar

    Chad Hutchins

    7 years ago

  2. nancyearnst member avatar

    Teo Tech

    7 years ago

  3. chad member avatar

    Chad Hutchins

    7 years ago

  4. nancyearnst member avatar

    Teo Tech

    7 years ago

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