by Fanatical Labs

Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#4634 - Tickets from Zendesk not pushing to Cases in SugarCRM

Closed Installation created by Verified Purchase 2 years ago
We recently had a lapse in our license for FanaticallyZen. That has been resolved. I have installed and successfully validated the package and license in SugarCRM. However, tickets are not coming over as cases into Sugar as before. When I look in Zendesk, I see an inactive target pointing to our instance of SugarCRM. There is a message in the targets area that states: > HTTP targets have been deprecated. Active HTTP targets will be progressively converted to webhooks. View webhooks I don't see a way to activate the inactive target, but I am also not sure it is required. I was not involved in the initial integration of our Zendesk and SugarCRM so I don't know if it was ever a part of the working model. There was an existing module in our SugarCRM instance but I did download and install the most current version of the Fanatical module as we are on SugarCRM Cloud version 11.3. When I check the health status of the Fanatical in the Admin area of Sugar, all appears fine. Are there steps that need to be done in Zendesk and if so, can you point me to that documentation. Happy to provide more information if needed.
  1. SHelms member avatar

    Verified Purchase

    2 years ago

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

  3. SHelms member avatar

    Verified Purchase

    2 years ago

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

  5. SHelms member avatar

    Verified Purchase

    2 years ago

  6. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

  7. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

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  • "We can integrate Sugar and Zendesk with this integration. It even works with Sugar Community edition 6.5. Their support engineer is awesome and went t..." - Increments

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