Integrated contact center, voice, video, chat, and embeddable communications. Improve productivity and streamline your sales and support process by integrating 8x8’s communications capabilities into SugarCRM
The 8x8 integration for SugarCRM enhances your team's productivity by combining all channels of communications and CRM delivering context at the speed of conversation.
Key features of integrating 8x8 contact center with Sugar include:
Click-to-dial: Place a call by clicking on any contact within the Sugar record improving efficiency.
Easy call management: Make, take, and transfer calls without toggling between the windows.
Personalized customer experience: Window pop-ups with single-match caller details to understand the purpose of the call before even connecting.
Auto logging: Call and chat logs after every interaction added to the Sugar record.
Integrated search: One tab to search Accounts, Contacts, Leads, Opportunities, and Cases.
Features and Benefits
Integrated Search: One place to search across Accounts, Contacts, and Leads using either Name, Email, or Phone Number
Click-to-dial: Quickly place a call by clicking on any contact within the Sugar CRM record
Easy Call Management: Make, take, and transfer calls without toggling between multiple windows
Personalized Customer Experience: Window pop-ups with single-match caller details to understand the intent of the call before even connecting
Inbound Call Handling
Automated Call Logging
Prerequisites
- Supported languages: English
- Supported countries: USA, UK
- Available for free to customers on a 8x8 X Series license
- Compatible with Sell, Serve, Enterprise, and Professional
Please review 8x8 Terms and Conditions and Policies.
