With the new integration of SugarCRM and Microsoft Teams by OPEN CX, customer communication becomes even more efficient: phone calls directly from SugarCRM – without switching systems, without detours.
MS Teams Integration by OPEN CX
Seamless Computer Telephony Integration for SugarCRM
Optimize your customer communication
The MS Teams integration for SugarCRM from OPEN CX, brings your telephony directly into your CRM — no system changes, interruptions, or complicated workflows necessary.
What you get right away:
Direct Integration
- Start and answer calls directly from SugarCRM
- Automatic contact search for incoming calls
- The focus drawer opens automatically with all customer data
Intelligent call handling
- Automatic caller recognition and assignment
- Linked call records are created automatically
- You can manually create contacts for new callers
Immediately increase efficiency
- There are no media breaks between telephony and CRM
- All call information is available directly in the customer record
- Meetings and follow-up calls can be scheduled immediately
Flexible use
- Calls can be made in Sugar and Teams
- Multiple options are clearly displayed for selection
- The program can be adapted to your needs
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Note for additional subscription:
The MS-Teams subscription is needed and is purchased separately.
OPEN CX – Your Partner for Customized CRM Solutions
With over 15 years of experience as a SugarCRM integration partner, we develop effective CRM strategies for marketing, sales, and service. Our solutions are designed to manage complex processes with maximum efficiency and cost-effectiveness.
Why choose OPEN CX?
Market leader: **We were the first provider on the market to develop this solution. **Proven in practice: Successfully tested with Quirin Privatbank. Future-proof: Continuous further development is guaranteed. **Support: **Comprehensive documentation and professional support
Further information about our customized solutions: open.de/cx/sugarcrm
