What is Simplesat?
Simplesat is a powerful plug-and-play feedback add-on that integrates seamlessly with SugarCRM. We provide service and CX teams with an easy way to collect and act on customer feedback. Deploy CSAT, NPS, CES, 5-star, and custom surveys without hassle; responses are automatically pushed back into SugarCRM, which keeps customer sentiment accessible in real time. Simplesat strikes the perfect balance between simplicity and functionality, delivering everything you need for multifaceted feedback collection and analysis—without the steep costs or unnecessary complexity of other enterprise-grade feedback solutions.
Survey features:
- Smart surveys with conditional logic and branching
- Open-ended feedback collection (comment boxes) and AI-powered topic analysis
- Eye-catching designs, fully customizable to match your brand
- Omnichannel survey delivery via email, SMS, and web
- Automated review sharing to highlight positive feedback
- Two-way sync with SugarCRM tickets, keeping all customer data and feedback in one place
Comprehensive reporting and analytics
Track satisfaction trends over time with Simplesat’s detailed analytics dashboards. Monitor team performance through leaderboards, analyze feedback patterns, and identify areas for improvement. Our automated response system helps you quickly address negative feedback, as well as promoting positive feedback. Turn feedback into powerful insights that improve the customer experience and build loyalty!
How to integrate Simplesat with SugarCRM
Discover how to streamline customer feedback, boost satisfaction, and reduce effort—all within your CRM. Gain valuable insights to enhance experiences while maximizing productivity and prioritizing customer success. Don’t miss these essential steps to transform your customer feedback process!
