by Zingtree, Inc.

Cut contact center costs by 70% and accelerate agent ramp time by 85%! Zingtree's no-code solution lets you minimize the need for IT work, and lets you adapt workflows quickly. With AI-powered author assist, building workflows within SugarCRM has become easier than ever before.

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Improved agent productivity. All from one screen.

Zingtree is the AI-powered decision tree platform that transforms self-service, uncovers and implements automation opportunities, and makes every agent an expert. 700+ companies across 54 countries trust our solutions to boost their contact center proficiency, enable their customers to self-help, improve their internal processes, and more.

  • Reduce agent ramp time by up to 85%
  • Cut up to 70% of your contact center costs
  • Automate up to 50% of your ticket volumes

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Zingtree integration with Sugar allows the users to build scripts and guides to activate knowledge and streamline the customer support process within SugarCRM.

Key features include:

  1. Native integrations - Embed Zingtree Agent Scripts into SugarCRM to dynamically pull/push data between Zingtree and SugarCRM so your agents can work out of one screen within SugarCRM.

  2. Pause & Resume feature - Transfer cases/tickets from within SugarCRM from one agent to another, and retain context and conversation history.

  3. Instant notes - Help your agents in SugarCRM save tons of time by creating a notes summary page that can be copied as an editable internal note with just one click.

  4. Automation workflows - Auto-fill SugarCRM fields based on customer answers or agent actions. Initiate actions like SMS, emails, webhooks, and escalations based on triggers and responses.

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How it works

Build a workflow - Create agent workflows with bite-sized info to direct your agents to the next best action - with no code required.

Integrate it - Embed your workflow into SugarCRM so your data is always synced and your agents can work out of one place.

Follow it - Say goodbye to hunting for answers while keeping your customers on hold. Empower your agents to have all the right answers at the right time.

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Pricing

Zingtree pricing starts at $60 per user per month. The Sugar integration is included with any Zingtree Enterprise plan.

Visit our pricing page for more details or to request a quote.

Requirements

implementation services packages are available but not required. Contact sales@zingtree.com for more details.

Supports all supported versions of Sugar Sell, Sugar Serve, and Sugar Enterprise.

Learn more about Zingtree on our website.

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