Blog

We are a month late here, so please forgive us. What with the CRM Idol competition (see CRM Idol and Communication Our Vision), releasing some new functionality that allows our sellers to provide even better service to SugarCRM users, a complete redesign, and further refining our processes, time simply flew by. Stepping away from the race, let’s take a look at the first year since going live.

There is a pretty common issue that we have seen come up again recently a few times. How to best support features of different editions of SugarCRM without knowing the ultimate edition that a module gets installed on. More specifically, how to support team security while also allowing a module to support CE. It comes up in two different scenarios: Scenario 1: A module created originally for Pro or above wants to add support for CE Scenario 2: A module created originally for CE wants to add support for Pro and above

In our ongoing effort of making it as easy as possible to sell and support SugarCRM add-ons, we have a new tool that will make it easy to integrate SugarOutfitters into your internal sales and support process: Webhooks

The 3rd season of CRM Idol is well underway right now and we are fortunate to be have been one of the few selected for this year’s competition. CRM Idol provides up-and-coming players in the CRM space an opportunity to not just get exposure, but also the mentoring required to continue to grow. There are also auxiliary benefits that we have experienced. The biggest of which is that it really forced us to find how to best communicate our vision. This exercise required deep introspection about who we are, why we are here, and where we are going. Pruned down to its minimum, here is what we came to…

One of the best ways to keep customers happy is to make it easy to contact you and provide them with feedback, but the last thing you want to do is give them direct access to your CRM. A drop-in customer-facing solution with a stylish and simple interface that ties directly into your SugarCRM instance.