Upsert® Call Center for RingCentral

Make RingCentral calls right from Sugar. Automatically log calls and serve up caller insights in real time.

Free 30 day trial

Try it Now

By clicking you consent to share your profile with the developer

Release Notes

Version	Description
1.0.0	Initial release of Upsert® Call Center for RingCentral
2.0.0	Added Lists and List Targets functionality
2.1.0	Updated call controls to RingCentral Embeddable 2.0
2.2.0	Added Inbound Match Filters and Inbound Match Advanced Filters
2.3.0	Introduced support for RingCentral call queues
2.4.0	Added option to exclude call queues from import Added ‘Duration (seconds)’ field to Calls module to track call duration for reportability Added ‘Conversation Type’ field to Calls module to track whether the call was external or internal
2.5.0	Quick Save dashlet added for Calls focus drawers to allow for real-time saving of call notes and other fields
2.6.0	Support for handling call waiting
2.7.0	Call Lists dashlet added for dashboards to efficiently create and manage existing outbound call campaigns
2.8.0	User preference added to control whether Upsert Call Center opens on inbound calls Enhancements to user licensing allocation
2.9.0	Filter Phone Number Input configuration option added to choose whether phone number fields in Sugar should restrict phone numbers to have supported characters for click-to-dial Enhancements to user licensing
2.10.0	Added a module-level ‘Pre-fill Phone Number Fields’ configuration so administrators can choose where to copy the caller/callee’s phone number when creating a new record in the Upsert Call Center UI Additional Guest Selection configuration added to match inbound calls only if a single match is found between all configured modules Added configuration to exclude call queues by default Added the ability to enable and configure API request limits

Saving Comment...

SugarCRM Editions

Compatible Versions

Other Add-Ons of interest

Authorize.net for SugarCRM Integration by Faye

Securely process credit card payments right from within SugarCRM while being in complete compliance of all credit card laws. Reduce errors and manpower required to process transactions with the Aut...

Collaboration Customer Service Productivity Sales Social Telephony Integrations RingCentral call center phone telephony Calls Dial INTEGRATION ring central embedded call controls inbound call outbound call computer telephony integration CTI collaboration Productivity sales customer service UCaaS Unified Communication Calling Meetings video Video Conferencing Platform