SugarCRM Elite certified partner at the highest level since 2006, CARRENET provides consultancy services, integration and support services for SMB clients and large accounts in France and abroad.
Our SugarCRM services, fully provided in Paris by our certified consultants, go from simple training to the integration / development of the whole CRM application for our SugarCRM customers. Our strong expertise of this offering allows us to use the best practices in implementing and deploying Sugar, ensuring a high user acceptance and thus the sustainable success of your CRM project
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Support February 12, 2018 @ 08:36 am
Hello Thomas, Thank you for your feedback, we are looking into this issue.
Regards, CARRENET
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Support January 16, 2018 @ 02:08 pm
Hello Benny NG,
Sugar Timeline 2.5 is now available to download and add support for 7.10.x instances.
Regards, CARRENET
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Support January 16, 2018 @ 02:07 pm
Sugar Timeline 2.5 is now available to download and add support for 7.10.x instances.
Regards, CARRENET
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Support November 30, 2017 @ 02:42 pm
Hello caravalhor,
Sugar Timeline is not supported for 7.10 version yet. We have planned to release a new version for 7.10 soon.
Regards, CARRENET
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Support November 03, 2017 @ 10:30 am
Hello Thomas,
This feature has been added since 2.0 version, but you need to have access to your Sugar instance folder on the host server. Check the end of documentation ("Sugar configuration file" ) : https://www.sugaroutfitters.com/docs/sugar-timeline
Regards, CARRENET
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Support September 27, 2017 @ 02:11 pm
Hello David,
When you download the trial version, you must have received a licence key to use it. Have you entered the licence key in the timeline admin panel ?
Regards, CARRENET
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Support June 16, 2017 @ 02:48 pm
Hello Keith,
Version 2.4 has just been released and we add an option to see parent name of the record (and sugar 7.9 compatibility).
Regards, CARRENET
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Support June 15, 2017 @ 08:18 am
Hello Alexander,
Could you tell us when the instance crashes ? What action is done before ? What language do you use and what date format ?
Regards, CARRENET
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Support May 02, 2017 @ 09:37 am
Hello mad, We manage support about SugarTimeline module, not about Process manager. You can report your issue here : https://www.sugaroutfitters.com/support/process-manager-enterprise.
Regards, CARRENET
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Support May 02, 2017 @ 09:37 am
Hello mad, We manage support about SugarTimeline module, not about Process manager. You can report your issue here : https://www.sugaroutfitters.com/support/process-manager-enterprise.
Regards, CARRENET
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Support April 11, 2017 @ 09:14 am
Hello Keith,
Thank you, we will think about this for a future release.
Regards, CARRENET
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Support April 10, 2017 @ 07:34 am
Hello tomoakley,
Timeline 2.2 version is not compatible with sugar 7.8.x version. You must use 2.3 version instead.
Regards, CARRENET
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Support April 03, 2017 @ 02:26 pm
Hello Sophie,
Thanks for your suggestion ! We have already planned to add options to see more info like parent name for Calls/Meetings.
Regards, CARRENET
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Support April 03, 2017 @ 02:19 pm
Hello Muhammad,
Sorry for our late response. Can you download version 2.3 and tell us if the same issue is reproduced ?
Regards, CARRENET
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Support February 23, 2017 @ 09:04 am
Hello,
You can download the new version (2.3) which is compatbible with Sugar 7.8.
Regards, CARRENET
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Support February 23, 2017 @ 09:04 am
Hello,
You can download the new version (2.3) which is compatbible with Sugar 7.8.
Regards, CARRENET
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Support November 30, 2016 @ 10:14 am
Hello Sugabyte and Marion,
We sent you an email regarding this issue.
Regards, CARRENET
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Support November 15, 2016 @ 04:45 pm
Hello Mark, we sent you an email regarding this issue.
Regards CARRENET
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Support November 07, 2016 @ 01:16 pm
Hello Mark,
Can you tell us the version number of the timeline installed ? You can see it in Module Loader.
Regards, CARRENET
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