• 2.5.16 update

  Support March 26, 2022 @ 10:33 am
  

  We have contacted SugarOutfitters support to find out how you can download the plugin update, and we have forwarded their reply to your email.

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• 2.5.16 update

  Support March 25, 2022 @ 08:59 am
  

  Hello,

  We understand that you will have it available in your client area in SugarOutfitters, but the truth is that we don't know how SugarOutfitters provides the updates of the purchased components.

  Regards

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• download newest version

  Support February 24, 2022 @ 09:49 pm
  

  https://store.suitecrm.com/support/mail-merge-reports/4150#post_14811

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• Use Conditional display and Sorting formulas

  Support September 07, 2021 @ 09:49 am
  

  Hi,

  Sorry, but you will need some php code to sort or filter records. Please, check this answer to do this https://store.suitecrm.com/support/mail-merge-reports/1539

  If yout need conditional display data, you can accomplish this with 'if' TinyButStrong clausule. e.g :

   [a.primary_address_street;if [val]='';then 'ADDRESS STREET: n/a'; else 'ADDRESS STREET: [val]']
  

  Regards

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• When will it suppor v9?

  Support May 11, 2020 @ 04:15 pm
  

  SuiteCRM is the fork created from the opensource version of SugarCRM, version 6.x. That version of the component can be found at https://store.suitecrm.com/addons/mail-merge-reports .

  Alternatively, you can try one of the SugarCRM components with similar features to MMR, such as https://www.sugaroutfitters.com/addons/synogeneratedoc or https://www.sugaroutfitters.com/addons/docparser.

  Please email us for other commercial alternatives if you are really interested in having MMR supported for SugarCRM 9.

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• When will it suppor v9?

  Support May 11, 2020 @ 03:31 pm
  

  Hi,

  Just as there has been no support for SugarCRM 8, there are no plans at the moment to support SugarCRM 9. MMR was supported with SugarCRM until version 7, and we are currently focusing on SuiteCRM support.

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• Does it work with Sugar 9.x?

  Support October 05, 2019 @ 01:36 am
  

  Hi,

  Sorry, the component has not yet been tested with SugarCRM 9.

  Regards

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• pulling info from related fields

  Support January 31, 2019 @ 09:09 am
  

  Please write to us at soportedesarrollo@izertis.com, indicating this issue number, and we will continue to contact you by email.

  Regards

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• pulling info from related fields

  Support January 30, 2019 @ 09:07 pm
  

  Hi,

  It seems that the Pod Mentor (Multiple) and Mentor Coach (Multiple) fields use some kind of customization to be able to appear as a single field (but multi-input) in the EditView. Are you using any component or special code for it? SugarCRM does not allow this type of data entry.

  For example, the Pod Mentor field, according to the image you sent, is of the relate type, so it is not possible for it to appear as a multiple field in EditView. On the other hand, in the initial image you sent, there is a "CONCAT" field that chains the names of each of the Contacts in EditView for that field.

  If there is some kind of customization for that field, being a special field, MMR will not be able to visualize it. You will need some code and use calculated fields in MMR to represent them. If you need it, look in the documentation about this type of code, and you also have examples in the file "custom/modules/Opportunities/DHA_DocumentTemplatesCalculatedFields.php".

  If this is not so, send us a screenshot of the definition of that field in the Studio, and the relationship created for that field, also from the Studio.

  Regards

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• Unable to Generate Document for multiple records from the List view.

  Support November 27, 2018 @ 08:04 pm
  

  Hi Paul, Please, send us the template to review if there is some problems. Probably this issue is caused by a malformed template. Add a reference to this support ticket in the email.

  Regards.

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• pulling info from related fields

  Support September 27, 2018 @ 12:35 pm
  

  Hi,

  It seems that in that module there can be multiple Contacts (not just one). To list them you have to declare an additional block. Check the example template provided with the component "Opportunities.docx" (which is also installed in the crm when installing the component). In this template you can see how to list the Contacts of an Opportunity.

  In the header of the template declare a new block (in your case you have to look for the name of the correct relationship with Contacts): [a;block=w:body;sub1=accounts;sub2=contacts;sub3=meetings] Then create a table, and in the first cell create the block, declaring what repetition it will have (in this example it is repeated for each line of the table): [a_sub2;block=w:tr][a_sub2.full_name]

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• Template cannot update after save

  Support September 14, 2018 @ 12:51 pm
  

  Hi,

  We have just published version 2.5.13 that solves cache problems with template downloads. In tests, the template was saved correctly when modified and uploaded again, but the browser downloaded a cached version of the template (this did not happen in all browsers).

  It is possible that your problem was caused by this issue. Please update your installation with the new version to try it out. To update the component, uninstall it by checking the "Do Not Remove Tables" option.

  If it doesn't fix it, please send us the versions of SuiteCRM you are using to try to reproduce the problem.

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• Compatable with Sugar 8

  Support August 07, 2018 @ 12:27 pm
  

  Hi,

  We are going to test the AML plugin in a Sugar PRO 8.0 instance as soon as possible. We will inform you when the new version was ready.

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• Creating a document with two tables next to each causes weird PDF export

  Support May 30, 2018 @ 03:12 pm
  

  Hi,

  Could you send us your template in order to review it?

  Regards,

  Anabel adonadios@izertis.com

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• Attach to Email function not working

  Support February 01, 2018 @ 08:59 am
  

  Hi,

  We have just released MMR 2.5.11 wich solves "attach to email" problem with SuiteCRM 7.9.x releases. Please, note that this functionality will work only from SuiteCRM 7.9.10 due to SuiteCRM bugs. View changelog in the Documentation tab

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• Filename

  Support January 04, 2018 @ 02:21 am
  

  Please, review this case https://www.sugaroutfitters.com/support/mail-merge-reports/403

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• Images Do not display on Header after 1st page

  Support January 02, 2018 @ 09:52 am
  

  Hi Josh,

  Please, check the answers of these cases:

  • https://www.sugaroutfitters.com/support/mail-merge-reports/398
  • https://www.sugaroutfitters.com/support/mail-merge-reports/1689

  Regards

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• Corrupt Word-Files on Download

  Support December 16, 2017 @ 11:33 pm
  

  Hi Josh,

  We will investigate in the next version of the component if the display_errors parameter can be temporarily deactivated during the generation of the document, in case it is activated. Anyway, SugarCRM recommends disabling that parameter to avoid distractions to users. See http://support.sugarcrm.com/Knowledge_Base/Troubleshooting/About_PHP_Notices_Warnings_and_Errors/index.html

  Regards

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