SugarChimp

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#2298 - Lists not syncing

Closed Bug? created by adamklein 8 years ago

Chad -

Thanks for the help today. The contacts aren't being pushed to Mailchimp. I did a re-sync of Sugar to Mailchimp and still no dice. https://www.evernote.com/shard/s2/sh/4dfdd95c-7e50-4e96-a893-b3515029b097/d9164765755dcd145fbdbfb076dda62f

adamklein
8 years ago

Update on this, according to Sugar scheduler the job has been running since 9:30am PT but no results in Mailchimp as of yet.

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- Chad Hutchins Verified Purchase
  8 years ago
  
  Sorry about that, thanks for letting us know. Are you available to meet the same time tomorrow morning? I'd be able to take a closer look then.
  
  We'll need to look at the sugar logs which we should be able to access through the ftp program you were using. We'll also need to be able to see the database. Do you also have access to the database?
  
  If the job stuck due to an error, we'll need to access the database to remove the stuck job record and give it another try.
  
  Sorry again for the issues. Let me know if tomorrow morning works to meet. Thanks!
  
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Fanatical Labs Provider Affiliate
8 years ago

Hello Adam,

Were you able to get things up and running with your sync? Chad has since taken paternity leave so I wanted to follow up and see if you were able to get everything worked out. I'm happy to help if needed.

Thanks.

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- adamklein
  8 years ago
  
  Thanks for following up. I do think we got it sorted and after thinking about it the monthly expense is too much for us. How do I end the trial?
  
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adamklein
8 years ago

Hi - I was recently charged for the subscription and I had asked about canceling -- we do not want the plugin at the high monthly cost. Please refund the charge and cancel our account.

Thank you,

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adamklein
8 years ago

Thanks for responding to email so quickly -- case closed!

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