Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#2338 - MailChimp sync failing
I have installed MailChimp in our SugarCRM system (7.6.1) and I having issues when SugarChimp is trying to sync with Mailchimp. The error log report the following issues:
php.log: [13-Jul-2016 11:00:01 GMT] PHP Fatal error: Class 'SugarFeed' not found in /var/www/html/Spyglass/modules/Leads/SugarFeeds/LeadFeed.php on line 39 Sugarlog: Wed Jul 13 11:10:01 2016 [7611][1][FATAL] Job b92906d6-0f17-69e5-458b-578621b129b0 (SugarChimp) failed in CRON run
any ideas of what may be wrong?
Thanks
-
"We do a lot of highly-segmented outbound marketing and SugarChimp is exactly what we needed. The list and field syncing are great, and it allows us to do more sophisticated campaigns that exactly target certain Lead profiles in Sugar. The SugarChimp team is also really great, and they are totally committed to our success."
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8 years ago
Are you seeing any other errors in your php log around that time or in the sugarcrm log? The SugarFeed issue will be unrelated to SugarChimp. It looks like you are on an older version of SugarChimp. Can you upgrade to the latest by downloading SugarChimp-7.7.2-for-Sugar7.zip from your purchases? This may resolve the issue that you are seeing.
If you pause all other scheduled jobs is SugarChimp then able to complete? Sometimes this will happen when there is an issue in a different scheduled job.
8 years ago
Thanks. i have upgraded SugarChimp and stop all other scheduled jobs. Still the SugarChimp Health Status is stuck in "Mail Chimp to SugarSynch in-progress". The job is running as scheduled but they are not finishing successfully. The smartList job seems to be running ok. Below is an extract from the sugarcrm log
Thu Jul 14 07:59:01 2016 [16441][1][FATAL] SugarChimp:debug:1468483141: SugarChimp_FieldMap::update_bean sugarcrm_name mailchimp_rating_c Thu Jul 14 07:59:01 2016 [16441][1][FATAL] SugarChimp:debug:1468483141: SugarChimp_FieldMap::update_bean mailchimp_name MEMBER_RATING Thu Jul 14 07:59:01 2016 [16441][1][FATAL] SugarChimp:debug:1468483141: SugarChimp_FieldMap::get_sugarcrm_field_type start Thu Jul 14 07:59:01 2016 [16441][1][FATAL] SugarChimp:debug:1468483141: SugarChimp_FieldMap::update_bean SugarChimp field type is Basic Thu Jul 14 07:59:01 2016 [16441][1][FATAL] SugarChimp:debug:1468483141: SugarChimp_FieldMap::update_bean Sugar field type is default Thu Jul 14 07:59:01 2016 [16441][1][FATAL] SugarChimp:debug:1468483141: SugarChimp_FieldMap::update_bean before save bean Thu Jul 14 07:59:01 2016 [16441][1][FATAL] Job 479f8c45-863f-0c1f-d471-578746d443b6 (SugarChimp) failed in CRON run
8 years ago
When you go to Admin -> SugarChimp -> Health Status what is the Interval set to? Make sure that it is set to 5 minutes or higher. If it is any lower than 5 Sugar can get confused and run into this very issue.
Can you send a screenshot of this Health Status page to support@sugarchimp.com, please?
8 years ago
Hello,
We spoke through email last week to get your sync back up and running. Is everything still working as expected at this time? Is there anything else I can help you with?
8 years ago
All seems to be working now. Thank you for your help
8 years ago
Thanks for letting us know. Don't hesitate to start a new case if you have any more questions or issues. Thanks!