Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#2375 - Mail Chimps Masterlist not sinking
Hi,
The tests were doing great but then the lists Mail chimp list stoped synching after I deleted some subscribers in mailchimp and added 3 fields in the genral subscription form. I have done my resync a few times, but with no success.
Can you help me with this?
Thanks,
Mathieu
-
"SugarChimp is working great. We're able to sync all of our lists and subscriber fields between MailChimp and SugarCRM. SugarChimp Support also did a great job supporting us as we were setting everything up."
Read More Reviews
- Most Recent Love from Users
melissa- Westcoat
- Mark Westerhoff
- danielolivas
- kgm
- Evolution Marketing
8 years ago
Hello Mathieu,
I apologize for the trouble, but I'm happy to help you out. Can you tell me what fields you have mapped between Sugar and MailChimp? Did you set any of those new MailChimp fields to required? If a required field in MailChimp is not mapped appropriately, it can really disrupt the sync.
Can you go to Sugar > Admin > SugarChimp Health Status and take a screenshot of everything on that page? Towards the bottom you will see a SugarChimp Logger Level. If it is not already, please change it to “Debug”.
Then, go and submit another resync. From there, just wait about 20 minutes and then send me the Sugar Logs. To get the sugar log, go to Sugar > Admin > System Settings and click "View Log" at the bottom. Then click "All" to get all of the log file data. Copy everything that is on that page, then put it into a text file. That will help me get a little more information. Then email the screenshot and text file to support@sugarchimp.com and I’ll look into it. Let me know if you have any more questions!
8 years ago
Hi,
In sugar, only the Occupation field is required. In Mailchimp, none of the fields were required.
If none the the new fields are sync, it works.
The logger level is set to Debug.
I'll send the log file and the screenshot at the support address.
Thanks,
Mathieu
8 years ago
Hello Mathieu,
Thanks for the files through email. I am unable to find anything that would cause such a disruption. I would like to try to schedule a time we can get on a screenshare to troubleshoot this issue further. I will reach out via email to set something up. Thanks.
8 years ago
We were able to find issues with the field mapping of dropdowns on a screenshare. The dropdown menu in MailChimp needed to reflect the display label for the dropdown in Sugar, opposed to the database name. Also, SugarChimp uses the default language of the 'Admin' Sugar user to choose which label to use. This is why it was the English label.
I'm going to close this case out. Let me know if you have any more questions!
Thanks.