SugarChimp

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sell & Enterprise. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#3624 - Sugar CRM call reminder issue

Closed Bug? created by LeahP 6 years ago

Hi, We have been experiencing issues with our sugar CRM call reminders. The call reminders come on time but they always come from one user, even if that user is no where involved in creating or assigning the call to users. The reminders say that he has assigned a call. We reported this to Sugar CRM support and after investigation they said that SugarChimp logic hooks are interfering with legacy workflows. They also pointed out the following lines of code that are causing the issue. a.) $hook_array['before_save'][] = Array(50,'SugarChimp','modules/SugarChimp/includes/classes/SugarChimp/LogicHook.php','SugarChimp_LogicHook','PersonUpdateBeforeSave',); b.) $hook_array['after_save'][] = Array(50,'SugarChimp','modules/SugarChimp/includes/classes/SugarChimp/LogicHook.php','SugarChimp_LogicHook','PersonUpdateAfterSave',); c.) $hook_array['after_delete'][] = Array(50,'SugarChimp','modules/SugarChimp/includes/classes/SugarChimp/LogicHook.php','SugarChimp_LogicHook','PersonAfterDelete',); d.) $hook_array['before_delete'][] = Array(50,'SugarChimp','modules/SugarChimp/includes/classes/SugarChimp/LogicHook.php','SugarChimp_LogicHook','PersonBeforeDelete',); They believe that the issue can be solved by removing the SugarChimp logic hook. But that could create other issue. Could you please look into this and see if you could fix the issue. Thanks