SugarChimp

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sell & Enterprise. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#3978 - Configure SugarChimp to sync our bounces and unsubscribes without syncing any other record information

Closed General Question created by devlicenses 6 years ago

Hi Guys We are trying to configure SugarChimp to sync our bounces and unsubscribes without syncing any other record information After taking a look at this https://fanaticallabs.zendesk.com/hc/en-us/articles/360021151672-Advanced-Configuration-Settings we set: subscriber_sync_enabled - Determines if MailChimp can update or create new Sugar records = 0 (Sugar records CANNOT be updated from MailChimp. Unsubscribes and bounces are still updated as expected.) However, after doing so and performing the below test: - Created a target list and it synced to MailChimp - Proceeded to send out a campaign and received it to a test email. - Hit unsubscribe and it updated MailChimp. However, It did not update Sugar. When I went to force a sync it produced the below message in Sugar ![2019-01-08 14_07_39.png](https://www.sugaroutfitters.com/assets/img/support/SugarChimp/b7ea1cf9fda3dd03790cb52fb1ad7d82/2019-01-08%2014_07_39.png "2019-01-08 14_07_39.png") Would you be able to assist us in our configuration of the configuration of SugarChimp to get the desired behaviour? Regards Jonathan