SugarChimp

Hi Damien,

Happy to help. It looks like a cron run failed and it might be helpful to have additional information. Can you put SugarChimp into debug mode and send the logs so I can take a closer look? For privacy purposes you can send these to mailchimp@fanaticallabs.com. The steps to do this are below:

1. From within Sugar Admin, navigate to the Health Status page.
2. Right-click anywhere on the page and select Inspect. Switch to the Console tab, and then paste: SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/debug'),{},{});
3. Wait 5-10 minutes so the scheduler can attempt to run
4. Send over the logs.

Can you also send a screenshot of the full Health Status page?

Thanks, Heidi

I just wanted to quickly follow up here since we were able to resolve this through email. It looks like some records from a prior list were stuck in the queue. We've cleared the queue and confirm that data is moving to Mailchimp as expected. If anyone else experiences this issue, please feel free to reach out to us at mailchimp@fanaticallabs.com with a copy of the Health Status page and we can troubleshoot as needed.

Let us know if you have any further trouble!