SugarChimp

Hello, there is a Logic Hook running almost every minute in our contacts module, that constantly changes the relationship between a contact and its account. We now found out that this Logic Hook is in relation with the SugarChimp add-on. If we disable the "SugarCimp"-Time job, the effect does not occur anymore. But this is no solution because we need the MailChimp integration.

Case in detail: We have the case that there are contacts who have the same name and the same email-adress but they should be related to two different Accounts. We know that we can edit this via Subpanel. But in our case "Person 1 - A" who should be related to "Account A" always gets the "Account B" via "Logic Hook" back a few seconds after we saved the relationship to "Account A" successfully. While "Person 1 - B" (same name and e-mail as "Person 1 - A") stays with the "Account B". Is it somehow possible to disable the logic hook? How can we realise that "Person 1 - A" has the relationship to "Account A" and "Person 1 - B" has the relationship to "Account B"? The issue first appeared on 23rd of February, 16:21 UTC+1. Sugar support could not help us, an upgrade to the newest version of the add-on hat no effect.

This Logic Hook seems to run every minute or two for that specific contact, leading to a ton of entries in the audit-protocol (takes several minutes to load it due to massive load of data). What kind of Logic Hook is this? Can you stop it from running? We aren't able to change the correspondig account of this contact.

There are a few other contacts, where this Logic Hook is running, but not that often. Nevertheless it prevents us from changing the corresponding accounts of these contacts.

We can provide you with specific examples, if necessary.

Thanks in advance! Best regards Ann-Christin from Hamburg