Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#898 - I cant install sugarchimp
Recently I download the sugarchimp for my sugarcrm, my version is 6 and when I try to install the module, it doesn't redirect me to the licence page. i got this message
Incluyendo: cache/upgrades/temp/I2mtTr/scripts/post_install.php Please be patient as the installer finishes.
You will be automatically redirected once it has completed. Updating module ProspectLists view detailview with custom fields. mailchimp_list_name_c already added to ProspectLists detailview View. Not adding again. mailchimp_default_module_c already added to ProspectLists detailview View. Not adding again.
Updating module ProspectLists view editview with custom fields. mailchimp_list_name_c already added to ProspectLists editview View. Not adding again. mailchimp_default_module_c already added to ProspectLists editview View. Not adding again.
also, I check the sugarchimp section in the admin but when I hit the licence page nothing appear so what can I do to install the module without problems?
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10 years ago
Thanks for creating a case. You may want to try installing again. I've never run into that issue.
Was there an old version of SugarChimp already installed?
What exact version and edition of Sugar are you running? You can find that by going to the "About" page in the top right corner.
Thanks!
10 years ago
I'm running this Versión 6.5.16 (Build 1082) , I already try to install again but happens the same
10 years ago
Ok, thanks.
Is it the free Community Edition of Sugar?
Are you hosting it on your own servers or is someone hosting it for you?
A couple things to check:
1) Make sure PHP Notices are turned off in your php.ini settings. Set error_reporting = E_ALL & ~E_NOTICE in your php.ini file and restart your web server.
2) Make sure you have properly setup all the permissions of your Sugar instance. Here are some helpful links for that:
http://support.sugarcrm.com/04_Find_Answers/02KB/02Administration/100Troubleshooting/Troubleshooting_Issues_With_Filesystem_Permissions/ http://support.sugarcrm.com/04_Find_Answers/02KB/02Administration/100Install/Setting_File_Permissions_and_Ownership_in_config.php/
Thanks!
10 years ago
My sugarcrm is installed in bluehost.com and it's the free edition
10 years ago
Sounds good.
You will need to get whoever setup your Sugar instance to look into the two things I suggested checking: PHP notices and proper file permissions.
Let me know how it goes. Thanks!
10 years ago
I was checking that stuff and it's ok, I retry to install again but nothing happened
10 years ago
If all of that is ok, the next thing to check is your sugarcrm log and your php log.
Can you please email me your sugarcrm.log file and your php log from the server?
You can send it to support@sugarchimp.com
Thanks!
10 years ago
I've sended you the files to that email
10 years ago
Great, thanks. I'll communicate with you over email for now.
10 years ago
After speaking with the customer we found some permission issues that need to be corrected.
I'm closing this case for now. Comment here or start a new case if you need anything else. Thanks!