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#3101 - problem installing the Addon in my Sugar Environment
Dear Support, whenever I try to install your add on into my sugar environment, I got the following error message: 
Thanks foer advising whats to do in that case.
Kind regards,
Tobias
Jackal Software
7 years ago
Thanks for reaching out to us Tobias. I'm going to do some investigating and will get back to you soon.
7 years ago
Hello Tobias. Could you please update the permissions on the cache, custom, and modules directories of that instance? Normally that error is either an issue with the zip package or permissions. I double checked there weren't any mis-spellings or extra hidden folders in the package and was able to install it on an On-Demand instance.
If updating the permissions doesn't do the trick could you please let me know. Thanks again for your trial and reaching out to fix this issue.
7 years ago
Hello, I tried now with amended Folder rights and gave as a test the whole path for Everyone with Full access, but still no luck. please let meknow what else I should do. Thank you, Tobias
7 years ago
Hello Tobias,
Could you please try this file. https://www.dropbox.com/s/kgj07uinckfd6z7/DashboardCopyManWinV104.zip?dl=0
There was a file with a long length that may have been causing the unzip issue. If you like I'd be happy to try and install the package for you. I'd just need credentials sent to my email to shad@jackalsoftware.com.
Thank you very much
Shad
7 years ago
Hi Shad, thanks for the new file, installation was now successful. So you ma close this ticket now. Thank you for your quick response! Kind regards, Tobias
7 years ago
Great. Thank you very much Tobias and please let me know if anything else comes up.