Dashboard Copy Manager

Administrators can copy dashboards from any user to any number of users, teams, or roles. Save time logging in as individual users to set up their dashboards.

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#3552 - Unable to upgrade on ondemand

In Progress Bug? created by Sugabyte 6 years ago

Hi, we received notification from Sugar that the customer system that we are trialling this tool on can't be upgraded because of this customisation.

Here is the output: **[2018-02-07T19:16:38+00:00] BUCKET => F: 1 total [2018-02-07T19:16:38+00:00] BUCKET => F: [Issue 1][incompatIntegration][517][Incompatible Integration - DashboardCopyManagerSugar7 1.70] ** Is there a newer version we can install which will enable the upgrade?

The currently installed version is: 1.70

Thanks, Sugabyte

Jackal Software Provider Affiliate
6 years ago

Hello.

Thanks a lot for reaching out to me. I have been working with Sugar to get off of that list but haven't been able to although I have upgraded the package to their requirements.

What version of Sugar are you going from and to?

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- Sugabyte
  6 years ago
  
  Thanks for getting back to me.
  
  I think we are trying to go from 7.10.2.0 to 7.11.x (winter).
  
  When do you expect a resolution on this? We are looking to upgrade the customer system in the next week. Thanks, Sugabyte
  
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- Jackal Software Provider Affiliate
  6 years ago
  
  I don't have an estimate because I am dependent on Sugar for now. To resolve just uninstall the add-on (do not remove tables) during the upgrade and reinstall after it is done. I don't foresee issues on 7.11
  
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Sugabyte
6 years ago

Hi, we have the same problem now with instances which are being upgraded to V.8. Is dashboard copy manager compatible with V8? Thanks, Sugabyte

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Jackal Software Provider Affiliate
6 years ago

Hello, I have done some initial testing on Sugar V8 and did not run into any issues. I tried to work with Sugar to get the add-on removed from their health check blacklist because the issues were fixed as of Version 7.9 but I did not get any response. Unfortunately for the time being the same recommendation holds to uninstall without removing tables then reinstall.

Sorry for the inconvenience but thank you following up.

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