#4678 - Data Anonymizer for SugarCRM
Hi
I tried to install it but it says .....
The uploaded file is not compatible with this version of Sugar:
you can see the version I am using...
**About SugarCRM Version 12.0.0-dev.1 (Build 265 E) (Q2 2022) You are using version 12.0.0-dev.1 with the following license(s):
Sell Advanced**
Please advice if this don't work please refund the money.
2 years ago
Hello,
Unfortunately our plugin doesn’t support Sugar Cloud (only on-premise). Please check the requirements: https://www.sugaroutfitters.com/docs/data-anonymizer
Best, Maciej Jankiewicz eVolpe Support Team
2 years ago
Hi eVolpe team, This customer is using a developer build so it is installed on-premise. I believe the issue is that the package is only set up to support up to Sugar v9.0 in the manifest. Can you test and upload a new package version that supports Sugar 12?
2 years ago
Yes, but it looks like it is Sell Advanced (it is only cloud version). Sugar Enterprise is the only on-premise solution.
However we haven’t tested our plugin with Sugar v12 yet. But certainly we will do that in the near future. Then we will upload new installation files.
2 years ago
In your plugin website it says it support v12. As you explain in this case I can't use it. Please refund the money asap.
Regards Sudipta