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#1187 - Help getting Gsync working with Sugar 7
Hey Guys,
Wanting to get this up and running with sugar 7 so I can trial before purchase, have the latest version of sugar installed.
I have followed the guide to the letter and when I go to "Test Connection"
http://i.imgur.com/5Rd8CqF.png
I have attached the link to the screenshot above with the message I get back and the chrome dev tools snapshot
You can see we get an empty response back..
I have turned off "secure logins" within Gmail, to allow less secure services to connect to the account.
10 years ago
Hi Jons1,
It seems there is some configuration issue. We need to access your Sugar Instance to figure out the issue instantly. Please do Email us at support@rolustech.com with Credentials and Sugar Instance Details. We shall get back t you with our feedback instantly.
Regards Rolustech Support
10 years ago
Hey Guys,
the sugar login details for the acocunt:
crm.chaseedwards.com.au username: NSWCECalendar password: Chase2015
Thank you
10 years ago
Please give Admin rights access to this User As we want to access Module Loader to check the installed package
10 years ago
Sorry about that, I have given the account System Administrator Rights
10 years ago
Hi Jons1,
We are looking into this issue and We shall get back to you soon with our recommendations for you.
Regards Rolustech Support
10 years ago
Hey Guys
Is there any update with this?
10 years ago
Yes, Technical Support team is looking into this. We shall update you very soon
10 years ago
Hi Jons,
Please have a look on following comments by our Technical Support team,
1- Ignore the Test Connection message, just click on Test Connection button and if this [Object][object] message appears, click on Ok 2- Now "Save" the Profile settings and it will take you on Popup Screen for Gmail Id Authentication without any issue. [Be sure that Popups for your Browsers are not blocked]
P.S: Ignore the message you see in screenshot you mentioned. This message wont effect your Syncing Process.
Hope it helps.
Regards Rolustech Support
10 years ago
Hi Jons,
Do you need any further help or Should We close this ticket? Please respond
Regards Rolustech Support