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#1187 - Help getting Gsync working with Sugar 7
Hey Guys,
Wanting to get this up and running with sugar 7 so I can trial before purchase, have the latest version of sugar installed.
I have followed the guide to the letter and when I go to "Test Connection" http://i.imgur.com/5Rd8CqF.png I have attached the link to the screenshot above with the message I get back and the chrome dev tools snapshot You can see we get an empty response back..
I have turned off "secure logins" within Gmail, to allow less secure services to connect to the account.
sandraarango
9 years ago
Hi Jons1,
It seems there is some configuration issue. We need to access your Sugar Instance to figure out the issue instantly. Please do Email us at support@rolustech.com with Credentials and Sugar Instance Details. We shall get back t you with our feedback instantly.
Regards Rolustech Support
9 years ago
Hey Guys,
the sugar login details for the acocunt:
crm.chaseedwards.com.au username: NSWCECalendar password: Chase2015
Thank you
9 years ago
Please give Admin rights access to this User As we want to access Module Loader to check the installed package
9 years ago
Sorry about that, I have given the account System Administrator Rights
9 years ago
Hi Jons1,
We are looking into this issue and We shall get back to you soon with our recommendations for you.
Regards Rolustech Support
9 years ago
Hey Guys
Is there any update with this?
9 years ago
Yes, Technical Support team is looking into this. We shall update you very soon
9 years ago
Hi Jons,
Please have a look on following comments by our Technical Support team,
1- Ignore the Test Connection message, just click on Test Connection button and if this [Object][object] message appears, click on Ok 2- Now "Save" the Profile settings and it will take you on Popup Screen for Gmail Id Authentication without any issue. [Be sure that Popups for your Browsers are not blocked]
P.S: Ignore the message you see in screenshot you mentioned. This message wont effect your Syncing Process.
Hope it helps.
Regards Rolustech Support
9 years ago
Hi Jons,
Do you need any further help or Should We close this ticket? Please respond
Regards Rolustech Support