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#2477 - Administrator has disabled GSync for this user, contact administrator to enable it.
I am getting this error: Administrator has disabled GSync for this user, contact administrator to enable it.
I uninstalled the module and then reinstalled and updated the license.
I'm getting this error, plus the schedulers page is showing up blank.
sandraarango
8 years ago
I tried resetting the permissions, that didn't work.
Seems like its not saving the license info. When I go to the license, It will validate and I have a user. But when I go back, it doesn't show its validated or there are any licensed users.
8 years ago
Please help me. All the instances are this way now that I updated the license.
I can't use this plugin or the RT Sales plugin. Timesheets - nothing.
8 years ago
Hi,
Can you please share your Sugar backup with us or provide the SSH credentials of your server so that we can look into the issue and provide you the fix at the earliest.
Note: Do not share any credentials here, since this is a public forum. Please send them at support@rolustech.com.
Thank you.
Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com
8 years ago
Thank you! I sent an email with all the information and referenced this ticket in the subject line so you can find it.
Let me know if you have any troubles.
8 years ago
Was there a resolution to this issue?
8 years ago
Hi,
Yes this issue was resolved. There were errors in the client's Sugar which we fixed after which he was able to use Gsync.
Please let us know if you are facing any issues with the plugin?
Thank you.
Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com
7 years ago
Could you provide the details how to fix this issue?