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#2748 - Error on Install - Fail Package Scan
Hello, trying to install RT GSync version 7 for On Demand (Sugar 7.7 Enterprise), and receiving the following error:
Installation failed!
The package you are attempting to install does not conform to the policies established within the Sugar Open Cloud or by your system administrator. Sugar Open Cloud customers must obtain a new package from the package provider that addresses the issues described below. If you are running Sugar locally, you can relax your Module Loader restrictions to allow the package to be installed.
We tried a couple times, just to be sure but the same error message was received each time. I can provide the full detailed error list if that helps.
We would really like to use your product, but this is a big obstacle. I browsed a few cases, and looks like maybe this is related to some changes by Sugar? Hope to hear from you soon!
[email addresses removed]
sandraarango
7 years ago
Hi,
Thank you for reaching out.
Can you please share your admin user credentials at support@rolustech.com so that we can reproduce the issue on our side and resolve it accordingly.
Looking forward to hearing from you.
Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com
7 years ago
Hi,
Also, please share full detailed error list at support@rolustech.com.
Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com