RT GSync: Google Calendar, Contacts, Drive Sync

by Rolustech

Boost your SugarCRM with seamless Google integration. Sync contacts, meetings, and Drive files. Streamline workflows and elevate productivity.

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#4249 - New User Not Able to Connect

Closed Bug? created by merhart1 5 years ago

Got to the installation part of the process where you give permission to rt gsync in google. Nothing happened after that.

Contact me at merhart@dynatronsoftware.com

  1. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    5 years ago

    Hi,

    Thanks for reaching out.

    As per the information you provided, following may be the reasons:

    • The user is not enabled for RT Gsync.
    • Schedulers of GSync- Calendar, GSync- Contacts , GSync- Drive and GSync- Tasks are inactive.
    • If they have Active status then some other scheduler is stuck in running therefore above mentioned schedulers are not running.
    • If these schedulers are Active and running after set interval then check the last successful run time. It may have never run successfully.

    If above mentioned are not the reasons then kindly email your SSH credentials at support@rolustech.com to look into the issue.

    You can find our User Guide using this link.

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