RT GSync: Google Calendar, Contacts, Drive Sync

Hi,

Thanks for contacting us, as we see that you are using SuiteCRM and GSync compatibility is not tested yet with SuiteCRM.

Thanks, Support

Hi I just now attempted to install the module and configure it on my SugarCRM CE installation on the same host and I get the same exact behavior. I am evaluating this currently for a customer who hopes to use the SuiteCRM option but could use the SugarCRM CE if it worked there. As I get the exact same redirect URI error with the only difference being the URI is dubrawski.net/mysugar/index.php in the case of the SugarCRM CE.

If this isn't the correct place to submit this please direct me to your support Here is the error on the SugarCRM CE attempt: Error: redirect_uri_mismatch The redirect URI in the request: http://dubrawski.net/mysugar//index.php?module=Users&action=GoogleOauth did not match a registered redirect URI Learn more Request Details cookie_policy_enforce=false scope=https://www.googleapis.com/auth/drive response_type=code redirect_uri=http://dubrawski.net/mysugar//index.php?module=Users&action=GoogleOauth access_type=offline display=page user_id=rich@dubrawski.net hd=dubrawski.net prompt=consent client_id=864924022469.apps.googleusercontent.com

I reviewed the sugarcrm.log file and it leads me to believe that my URL is not on your list of approved redirect URLs. Can you confirm that http://dubrawski.net/SuiteCRM/index.php is on the list? It appears that your are just using the Google Calendar and Contacts APIs for those parts, and the Drive API for the google drive portion. since the Cal and Contacts do not currently require OAuth 2.0 support, I would expect them to work if I disabled the Drive support as indicated in the instructions, but the code seems to attempting to use the Drive support either way. If that is all that is wrong, then I would expect it to work once my URL is in the list, otherwise, and if I don't hear back I may attempt to use the On-Demand module that does not employ the Drive support to see if I can at least get Contacts and Calendar sync working.

Hi,

Your url has been added but currently gsync will not work with SuiteCRM. We have this in our to do list and will inform you accordingly.

Thanks, Support

Thank you for the update. Do you anticipate this support in the next 30 days (before my trial period ends)?

As a data point for you, I was able to install and get the OnDemand instance to work. The issue seems to be OAuth 2.0 related.

Hi,

Thanks for updating us , this information has been forwarded to development team. We will get back to you soon.

Thanks, Support

During testing, I encountered an issue where the contact sync ran into an error when communicating with google. Once that occurred, that user was never able to sync their contacts again. We tried removing their credentials (ID and password) the adding them again to trigger a clean sync. The log showed that the sync ran, but no data was exchanged. I had the same user try again on a staging instance that they had never used the GSync with before and it was able to sync successfully. The issue would be that error handling seems to be lacking, providing no feedback to the user that a sync failed, and then getting stuck in a state following the failure where it just doesn't work.

Hi,

There can be issue while communicating with google but it does not mean that contacts for that user will not be synced later on. To troubleshoot this please do following step. 1. Re-enter Gmail credentials and press "Test Connection" it should be successful. 2.Now press save button and it should be saved successfully if not then there can be issue. 3.Now create contact and wait for scheduler run. It should sync successfully if not please send your sugarcrm log file

Thanks, Support