RT GSync: Google Calendar, Contacts, Drive Sync

Hi,

Please make sure that all of your file permissions and ownership are correct on your server. Give '775' permission rights to all your files in Sugar directory and then give it a try.

If you are still facing issue then we can have a screen sharing session to debug this issue.

Thanks! Rolustech Support

I've changed the permissions to 775 and not getting the Bad Authentication error now. Still not seeing any emails in our Leads though - our scheduler is set to run every 15 mins. Any chance we could do a screen share to try and get to the bottom of the issue?

Cheers Evan

Hi Jeff,

Sure that great that you are available for meeting. We have following two slots available for meeting, please let me know which one is suitable for you most...

--- Monday 7-8 AM CST (14-July-2014) --- Tuesday 7-8 AM CST (15-July-2014)

Kindly us on Skype (Skype ID: rolustech.junaid) and we will be waiting for your confirmation.

Thanks, Rolustech Support

Hi, which "CST" is that?

Central Standard Time (North America) Central Standard Time (Central America) China Standard Time Cuba Standard Time

Probably the Tues 15th would be best but depends on the timezone (we are Australian Eastern Standard Time).

Cheers Evan

Hi Evan,

Let's meet on Tuesday on 4-5 PM AEST on Tuesday 15th. I hope this time would be suitable for you.

Thanks, Rolustech Support

Kindly also add us on your skype with these IDs: - rolustech.junaid - rolustech.support

Please install TeamViewer to setup a screen sharing session.

Regards, Rolustech Support

Hi Evan,

It was a nice chat with you. You have been guided for the fix of your problem so I am closing this ticket.

In case if you face same problem you can reopen this issue.

Thanks, Rolustech Support