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#793 - wont load
I’ve tried several times, but it won’t install. There is an error during installation, but no error message is given in surgarcrm.log file (as described below).
Here is the logfile:
Installing administration extension
Installing entrypoints extension
Installing Language Packs
Rebuilding Language...en_us
Rebuilding ActionViewMap...
Rebuilding ActionFileMap...
Rebuilding ActionReMap...
Rebuilding Administration...
Rebuilding EntryPointRegistry...
Rebuilding Extensions...
Rebuilding FileAccessControlMap...
Rebuilding Layoutdefs...
Rebuilding GlobalLinks...
Rebuilding LogicHooks...
Rebuilding Menus...
Rebuilding Include...
Rebuilding ScheduledTasks...
Rebuilding UserPage...
Rebuilding Utils...
Rebuilding Vardefs...
Rebuilding JSGroupings...
Installing Images
Installing Bean : rt_GSync
Database failure. Please refer to sugarcrm.log for details.
sandraarango
10 years ago
Hey Doug,
Following up here as the first thing Rolustech will need to know is what the sugarcrm.log says. It will contain the SQL that failed to run. If you can find that and paste that here it will help tremendously.
Thanks, -Jason
10 years ago
I’ve tried several times, but it won’t install. There is an error during installation, but no error message is given in surgarcrm.log file (as described below).
Here is the logfile:
Installing administration extension Installing entrypoints extension Installing Language Packs Rebuilding Language...en_us Rebuilding ActionViewMap... Rebuilding ActionFileMap... Rebuilding ActionReMap... Rebuilding Administration... Rebuilding EntryPointRegistry... Rebuilding Extensions... Rebuilding FileAccessControlMap... Rebuilding Layoutdefs... Rebuilding GlobalLinks... Rebuilding LogicHooks... Rebuilding Menus... Rebuilding Include... Rebuilding ScheduledTasks... Rebuilding UserPage... Rebuilding Utils... Rebuilding Vardefs... Rebuilding JSGroupings... Installing Images Installing Bean : rt_GSync Database failure. Please refer to sugarcrm.log for details.
10 years ago
It's basically installed by the time it gets to this point. If you go to Admin->Repair->Quick Repair and Rebuild do you get any SQL that gets generated? If so, can you paste it here?
What database are you running SugarCRM on? MySQL or MSSQL? Can you turn logging up on your instance and then view sugarcrm.log (as found in your root SugarCRM directory)?
10 years ago
Hi Doug,
Kindly let us know the database you are using. You can also provide us the access to your system, so that we can install on your behalf. Also we can check errors and suggest you the solution.
You can share the credentials with us privately or on support@rolustech.com.
Thanks, Rolustech Support
10 years ago
Hi Doug,
Kindly share the credentials of your Sugar and Gsync license number and we would help you in setting up.
Thanks, Rolustech Support
10 years ago
How do find this info?
10 years ago
Hi Doug,
You can share the username and password of your Sugar instance. Also when you purchase a license of GSync it shares a zip file and License Number with you, that zip file & number is required to setup GSync for you.
Thanks, Rolustech Support Support@rolustech.com
10 years ago
Can you please call David Zaretsky my CTO @ 224-420-0759 to resolve my issues? He is available 8-5 tomorrow CST.
10 years ago
Hi Doug,
We shall call you on provided Phone No. today at 8am CST
Regards Rolustech Support
10 years ago
David is available and waiting for your call. Fyi it is 830 cst now. Thank you
10 years ago
Hi,
I was calling him , but continuously being redirected to Voice mailbox.
10 years ago
Please try again or call me and I will conference him. I can be reached at 3125931518
10 years ago
Hi Doug,
In reference of our telephonic conversation, please share with us details of your issue, and your Sugar System properties. You can send any kind of details (including screenshots) at support@rolustech.com
Regards Rolustech Support