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#1355 - Cannot Convert Leads
We're having issues converting leads. Sugar support wrote back saying:
"The issue that you have reported is related to the SalesMap integration that is installed via Module Loader in your instance. This integration is known to cause issues during the lead conversion process, generating errors similar to what you have noticed. I would recommend disabling the integration via Module Loader, and then check and see if you can successfully convert the lead in it's entirety."
Sure enough, when I disable this add-on, everything works. I need this fixed. Thanks.
mixbyte
9 years ago
Hi marcio,
We are looking into this issue. We will get back to you soon.
Regards, Rolustech Support
9 years ago
Hi marcio,
We tried to log into your system that is mentioned in the comments section, but we got error 'Invalid Credentials You must specify a valid username and password'. Kindly share your credentials with us on support@rolustech.com so that we can look into the issue.
Regards, Rolustech Support
9 years ago
I emailed support@rolustech.com two days ago and still no response.
9 years ago
Hi marcio,
We are sorry to inform that we have not received your email. kindly email us your credentials again at support@rolustech.com as your issue has been fixed on our side and we only have to fix it on your instance now.
Regards, Rolustech Support.
9 years ago
Hi marcio,
Please let us know if your issue has been resolved or you need any further help. If not then we shall close this case.
Thank You, Rolustech Support
9 years ago
Yes, the fix worked. Thanks!