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#1740 - Not mapping

Closed Bug? created by lauralbrooks 8 years ago

Installed plugin on Friday. Set cron job. It is now 3 days later - no mapped points.

  1. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    8 years ago

    HI Laura,

    Can We get your instance access with admin user to look into the map for you which is not loading pins. Also please let us know which filter criteria you are trying to apply.

    Looking Forward! Regards Rolustech Support

    • lauralbrooks member avatar

      lauralbrooks

      8 years ago

      bostonbrokerage.sugarondemand.com

      username: workerscomp password: 24Federal

      Also - any change you can make default map the US?

  2. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    8 years ago

    Hi Laura,

    We observed that you did not perform Repair and Rebuild therefore you were unable to see any Geo coded record on map. We have executed Repair and Rebuild. You also please run Repair and Rebuild one time on your instance and then it will start converting your records into geo coded on 1000 records/per day basis.

    Regarding making US map default, Yes We can do customization for you to Relocate map to US. Estimated Time: 3 Hours. If you are interested then We shall send you contract details as per our Support Contract Policy to proceed

    Looking Forward to hear back soon Regards Rolustech Support

    • lauralbrooks member avatar

      lauralbrooks

      8 years ago

      I did the Repair/Rebuild. Cron job says it is done, but I don't see single mapped record.

      Total Leads: 31514 Non-Geo Coded Leads: 31514 Total Contacts: 2104 Non-Geo Coded Contacts: 2104 Total Accounts: 1258 Non-Geo Coded Accounts: 1258

      Non-Geo Coded mean that they are not mapped, correct? Can I assume these numbers will change?

    • lauralbrooks member avatar

      lauralbrooks

      8 years ago

      It's working! Just needed to be patient. What is your charge hourly?

    • rolustech-primary-contact member avatar

      Rolustech Verified Purchase

      8 years ago

      HI Laura,

      We are looking forward for your reply, as our Accounts Department has already sent you all details regarding charges along with contract details. Please respond

      Regards Rolustech Support

  3. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    8 years ago

    Hi Laura,

    Good to know that Geo Coding is working fine for you. Regarding our hourly charges, our Accounts Department will send you contract details for 3 Hours effort and you can respond on it accordingly.

    Regards Rolustech Support

  4. lauralbrooks member avatar

    lauralbrooks

    8 years ago

    Actually - still not loading points on the map. Please help.

  5. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    8 years ago

    Hi Laural

    We have followed up with you via Email. Please get back to us on it.

    Regards Rolustech Support

  6. lauralbrooks member avatar

    lauralbrooks

    8 years ago

    I have sent a reply email with credentials for troubleshooting and have requested to add you as a contact in Skype. Please let me know when we can share a screen.

    • rolustech-primary-contact member avatar

      Rolustech Verified Purchase

      8 years ago

      Hi Laural, we have replied you back on your email address with screenshots. please have a look and get back to us.

      Regards Rolustech Support

    • lauralbrooks member avatar

      lauralbrooks

      8 years ago

      I can do a live filter, but the filters don't work after being saved. So thanks for testing, but we will need the filters to be saved as well, can you fix?

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