RT SalesMap

Visualize your CRM data! Integrate Google Maps with SugarCRM to see leads, contacts, and accounts on a map. Plan routes, optimize sales efforts. Effortless location intelligence.

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#1938 - Contacts geocoded properly but not showing

Closed Installation created by paulhandly 8 years ago

everything seems to have installed properly in my on-premise instance of Sugar 7.6. Addresses geocoded nicely however the Contacts are not showing on the map.

Also, any pointers on what code to change to make the map start in the eastern US would be appreciated ;-)

Regards,

Paul

paulhandly
8 years ago

here is the error from the apache2/error.log file

[Sun Feb 14 15:54:36.711514 2016] [:error] [pid 27604] [client nnn.nn.nn.244:11537] PHP Warning: include(): Failed opening 'metadata/rt_maps_searchMetaData.php' for inclusion (include_path='/var/www/html:/var/www/html/vendor:.:/usr/share/php:/usr/share/pear') in /var/www/html/custom/application/Ext/TableDictionary/tabledictionary.ext.php on line 39, referer: https://cms.usatdrl.com/

reply
Rolustech Verified Purchase
8 years ago

Hi, Please provide us your Sugar access on the below mentioned email address so that we can look into your issue and come back to you with a resolution. Regarding your request for changing the default map opening to Eastern US, you have to request Rolustech for a customization in your SalesMap to make it happen.

Looking forward to hearing from you soon.

Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com

reply
- paulhandly
  8 years ago
  
  Dear Rolustech Support,
  
  thank you for your fast response. Unfortunately I cannot provide you access to our system. I am happy to do what you tell me to check/change and also happy to get on a web share session to collaborate. Also, please provide me a quote for the cost of having our version of RT SalesMap customized so that the default extent of the map is US.
  
  Regards,
  
  reply
Rolustech Verified Purchase
8 years ago

Hi, We have forwarded your case to our technical team. We shall soon get back to you on this. Regarding your request for a customization, please drop an email at support@rolustech.com, stating your detailed requirement. We will contact you with the time and cost estimation as soon as possible.

Thank you for your cooperation.

Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com

reply
Rolustech Verified Purchase
8 years ago

Further to your query about contacts not showing on your SalesMap. Kindly send us the screenshots of the problem area so that we can assess the situation better. Also, please carefully follow the installation guide of RT SalesMap available on Sugar Outfitters, as it solves most of the problems..

Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com

reply
- paulhandly
  8 years ago
  
  Thank you again. The error is quite specific it reads:
  
  [Sun Feb 14 15:54:36.711514 2016] [:error] [pid 27604] [client nnn.nn.nn.244:11537] PHP Warning: include(): Failed opening 'metadata/rt_maps_searchMetaData.php' for inclusion (include_path='/var/www/html:/var/www/html/vendor:.:/usr/share/php:/usr/share/pear') in /var/www/html/custom/application/Ext/TableDictionary/tabledictionary.ext.php on line 39, referer: https://cms.usatdrl.com/
  
  I'm sending screenshot via email
  
  reply
jslaugh
7 years ago

@paulhandly

I know it's a little old, but did you ever get a resolution to this? We are getting the same error and apparently missing the same file.

reply
- Rolustech Verified Purchase
  7 years ago
  
  Hello,
  
  Please advise which version of Sugar are you using? Also kindly share your Sugar credentials or backup of your Sugar with us at support@rolustech.com so one of our support engineers can take a look and fix the issue.
  
  Thanks.
  
  Regards, Rolustech Support
  
  reply