RT SalesMap

by Rolustech

Visualize your CRM data! Integrate Google Maps with SugarCRM to see leads, contacts, and accounts on a map. Plan routes, optimize sales efforts. Effortless location intelligence.

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#1945 - Map not loading accounts

Closed Bug? created by pm 8 years ago

Hi there,

I installed the RT SalesMap and it is not showing any of our accounts. The Scheduler ran 5 times today already and I understand it takes time to load all of our accounts as it only does 1000 a day but I have not been able to identify one account that is working on our Map. Please advise.

Julie

  1. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    8 years ago

    Hi,

    Please make sure you meet the pre-requisites for this plugin and you have correctly followed the installation guide.

    If you are still unable to resolve the issue, then provide us your Sugar access on the email below so that our technical team can look into the issue and help you in the most appropriate manner.

    Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com

    • mylokai member avatar

      pm

      8 years ago

      To my knowledge, I have followed the installation guide correctly. Is there another way to connect with the tech team to look into the issue as I cannot supply you with Admin access for security reasons?

      Julie

    • rolustech-primary-contact member avatar

      Rolustech Verified Purchase

      8 years ago

      Hi Julie,

      In that case, we can arrange a screen sharing session for you with our technical team who will guide you through the setup procedure. For that, you will have to drop an email at support@rolustech.com with the time of your availability according to your time zone. We shall try our best to arrange a screen sharing session for you at the earliest.

      Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com

  2. mylokai member avatar

    pm

    8 years ago

    Hello,

    My map is no longer showing our accounts and has them all marked as non geo coded. We also received 49,000 fatal errors over the past 24 hours. Please advise asap!

    Julie

    • rolustech-primary-contact member avatar

      Rolustech Verified Purchase

      8 years ago

      Hi Julie,

      Please share the screenshots of the error messages at support@rolustech.com . We shall get back to your at the earliest. Also, please run quick repair and rebuild from the admin menu, as it solves most of the issues. Thanks!

      Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com

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  • SugarCRM Editions
  • Sugar Community
  • Sugar Professional
  • Sugar Enterprise
  • Sugar Sell
  • Compatible Versions
  • 14.1, 14.0, 13.3, 13.2, 13.1, 13.0, 12.3, 12.2, 12.1, 12.0, 11.3, 11.2, 11.1, 11.0, 10.3, 10.2, 10.1, 10.0, 9.3, 9.2, 9.1, 9.0, 8.3, 8.2, 8.1, 8.0, 7.11, 7.10, 7.9, 7.8, 7.7, 7.6, 7.5, 7.2, 7.0, 6.7, 6.5, 6.1
Rating

  • "Hi raysparks, Thank you for your feedback. * The errors you are facing maybe due to some compatibility issues. We have followed up with you on this ..." - Rolustech

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Integrations Productivity Sales maps mapping google sales map sugar 7 salesmap sales rt salesmap Rolustech Rolustech rt google google map sugar 8 sugar Sugar8 Sugar9 Sugar 9 Sugar7 google map pin location Location contacts mapping accounts mapping leads mapping directions