RT SalesMap

by Rolustech

Visualize your CRM data! Integrate Google Maps with SugarCRM to see leads, contacts, and accounts on a map. Plan routes, optimize sales efforts. Effortless location intelligence.

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#3498 - RT Sales Map - Config Page not Appearing

Closed Bug? created by ronizzle 6 years ago

Hi Support.

So we've installed the plugin to our ondemand instance, loaded it via module loader, then did a repair, but when we're opening the License page from the Admin module, it just shows a blank page.

Here's the URL: https://crestline.sugarondemand.com/#rt_maps/layout/license

Any chance you can help us? We're providing login details below.

Regards, Roniel

  1. ronizzle member avatar

    ronizzle

    6 years ago

    i just realized the case is public. i changed pass

  2. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    6 years ago

    Hi

    Thanks for contacting us,

    You can share your credentials and error details with us on support@rolustech.com. Once we receive the details we can have a support engineer look in to it.

    Thanks, Rolustech Support support@rolustech.com

  3. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    6 years ago

    Hi Roniel,

    We looked in to your Sugar instance and it seems you are using an older version of our plugin that is not compatible with Sugar 7.10. Your version shows 3.0.2 and we have currently released 4.5 for Sugar 7.7 to 7.10. You can get the latest package from SugarOutfitters. Also it is recommended you take a backup before installing new version to be on the safe side because there are other packages installed on your instance that might have conflict with our plugin.

    Let me know if you have any questions.

    Regards, Rolustech Support

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  • SugarCRM Editions
  • Sugar Community
  • Sugar Professional
  • Sugar Enterprise
  • Sugar Sell
  • Compatible Versions
  • 14.1, 14.0, 13.3, 13.2, 13.1, 13.0, 12.3, 12.2, 12.1, 12.0, 11.3, 11.2, 11.1, 11.0, 10.3, 10.2, 10.1, 10.0, 9.3, 9.2, 9.1, 9.0, 8.3, 8.2, 8.1, 8.0, 7.11, 7.10, 7.9, 7.8, 7.7, 7.6, 7.5, 7.2, 7.0, 6.7, 6.5, 6.1
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  • "Hi raysparks, Thank you for your feedback. * The errors you are facing maybe due to some compatibility issues. We have followed up with you on this ..." - Rolustech

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