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#4244 - Map not rendering
We recently installed RT sales map. The install process is straightforward, however, the map is not rendering any information. I've put in search criteria, defined a range, and yet nothing shows up. Please advise ASAP.
mixbyte
5 years ago
Hi Lane,
After successful installation of SalesMap Plugin, you need to perform the following steps if you want to make sure that your non-geo coded Records are converted into geocoded.
1- Go under ‘Admin’ of your Sugar Instance 2- Click on ‘Scheduler’ option, it will open all schedulers list running into Sugar. 3- Click on 'Generate Lat and Long' Scheduler and check 'Last Successful Run' value, this value’s date/time must be near to current Date/Time. 4- Scroll down and check 'Job Log', this must be running on regular intervals, without any gap. 5- Now go under SalesMap Module and View Map. 6- Enter any Record’s Address into Postal Address field and ‘Refresh’, it will load pins for Geo Coded Records.
Read for more info: https://developers.google.com/maps/documentation/geocoding/#Limits
Also, there is a 1,000 record per day limit of translating addresses to geocode locations.
Hope this helps.
Regards, Rolustech Support www.rolustech.com support@rolustech.com
5 years ago
Hi Lane,
We apologize for the inconvenience caused. We can definitely jump on a screen-sharing session to resolve this issue for you.
Kindly let me know what time and day works best for you?
Also, as mentioned by Jason, your trial has been extended to November 26th.
5 years ago
Thank you for the generic response to my question. With that said, this did not work during the initial install, and still not working. I followed all of the steps, yet the maps will still not load. Is it possible to jump on a call or a screen share to work through this? I'm almost 3 weeks into a 30 day trial and I have yet to be able to use the thing. Please advise!
5 years ago
Hello,
Rolustech will be following up, but I wanted to let you know that your trial has been extended to November 26th to allow more time for setup and testing. We can extend that further if needed.
Cheers, Jason Eggers SugarOutfitters