RT SalesMap

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#4250 - Dropdown filters

Closed Bug? created by Evolution Marketing 5 years ago

Hi Support

I have found that the filters for RT Sales Map does not seem to work in the same way as list view filters. I have installed the latest version on a customers sandbox to confirm but still has the same issue.

In the accounts list view I create a filter and got a result of 78 accounts. I put the exact same filter options into RT Sales Map filter and I get 0 results.

It is something to do with the way RT Sales Map is filtering the Type field which is a multi select. If I select one option I get a result but not when I select both.

RT Sales Map Filter ![2019-10-09_11h57_41.png](https://www.sugaroutfitters.com/assets/img/support/google-salesmap/841ef93668d3a1dbbae1b0c80eedcea3/2019-10-09_11h57_41.png "2019-10-09_11h57_41.png")

RT Sales Map Results ![2019-10-09_11h56_59.png](https://www.sugaroutfitters.com/assets/img/support/google-salesmap/841ef93668d3a1dbbae1b0c80eedcea3/2019-10-09_11h56_59.png "2019-10-09_11h56_59.png")

Account List View Filter and results ![2019-10-09_11h57_15.png](https://www.sugaroutfitters.com/assets/img/support/google-salesmap/841ef93668d3a1dbbae1b0c80eedcea3/2019-10-09_11h57_15.png "2019-10-09_11h57_15.png")

I would expect that how I build a filter in account list view would match RT Sales Map filter view.

Thanks Damon

Rolustech Verified Purchase
5 years ago

Hi,

Thanks for reaching out.

Kindly apply the same filters and scroll down, you will a section below the Map for 'Non Geo-coded' records. Can you please take its screenshot and share with us? That section is to let you know if the addresses were found valid by Google APIs or not. In case the address are invalid, they would not show up on the map.

Regards, Rolustech Support support@rolustech.com

reply
- New Age Veneers Verified Purchase
  5 years ago
  
  Hi Support
  
  This is the screenshot of non-geo coded contacts.
  
  I don't this is is the issue tho. If I change the Type to architect I get a result
  
  If I change the type to Interior Design I get results
  
  When I change it back to both I get no results.
  
  Thanks Damon
  
  reply
- Rolustech Verified Purchase
  5 years ago
  
  Hi Damon,
  
  Can you please provide us with the sandbox instance credentials at support@rolustech.com so we can diagnose and resolve this issue for you?
  
  Regards, Rolustech Support support@rolustech.com
  
  reply
New Age Veneers Verified Purchase
5 years ago

ok. I have send an email with credentials for sandbox.

Cheers Damon

reply
Rolustech Verified Purchase
5 years ago

Hi,

We have received your credentials and will resolve this issue soon.

Regards, Rolustech Support support@rolustech.com

reply
- Rolustech Verified Purchase
  5 years ago
  
  Hi Damon,
  
  The issue is fixed. The updated package is installed on your stagging instance. You can test and let us know if there are still any issues. The updated package which has the hotfix has been mailed to you and you can install it on your live instance if everything is working fine. Also, this fix will be added to our upcoming release of RT SalesMap. The release date is still not announced.
  
  Feel free to let us know if you still need any help from us.
  
  Regards, Rolustech Support support@rolustech.com
  
  reply