RT SalesMap

by Rolustech

Visualize your CRM data! Integrate Google Maps with SugarCRM to see leads, contacts, and accounts on a map. Plan routes, optimize sales efforts. Effortless location intelligence.

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#4333 - Insufficient number of user licenses

Closed Bug? created by ronhicks 4 years ago

My company has purchased 15 RT SalesMap Licenses. Currently, we have 11 users assigned. However, when I try to execute RT SalesMap, I get the message to add additional user licenses and try again. Our SugarCRM instance has 70 users, but this should not be an issue since we allocate which users can access RT SalesMap.

  1. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    4 years ago

    Hi Ron,

    Apologies for the inconvenience.

    You're right. This shouldn't happen. Please share your Sugar version, edition, and SalesMap version so we can diagnose this issue for you.

    Regards, Rolustech Support www.rolustech.com

    • rolustech-primary-contact member avatar

      Rolustech Verified Purchase

      4 years ago

      Hi Ron,

      Please install the latest version of RT SalesMap and let us know if you're still facing the issue.

      Regards, Rolustech Support www.rolustech.com

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  • SugarCRM Editions
  • Sugar Community
  • Sugar Professional
  • Sugar Enterprise
  • Sugar Sell
  • Compatible Versions
  • 14.1, 14.0, 13.3, 13.2, 13.1, 13.0, 12.3, 12.2, 12.1, 12.0, 11.3, 11.2, 11.1, 11.0, 10.3, 10.2, 10.1, 10.0, 9.3, 9.2, 9.1, 9.0, 8.3, 8.2, 8.1, 8.0, 7.11, 7.10, 7.9, 7.8, 7.7, 7.6, 7.5, 7.2, 7.0, 6.7, 6.5, 6.1
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  • "Hi raysparks, Thank you for your feedback. * The errors you are facing maybe due to some compatibility issues. We have followed up with you on this ..." - Rolustech

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