RT SalesMap

by Rolustech

Visualize your CRM data! Integrate Google Maps with SugarCRM to see leads, contacts, and accounts on a map. Plan routes, optimize sales efforts. Effortless location intelligence.

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#4348 - Error "Insuffient number of user licenses. Please add additional user licenses and try again."

Closed Bug? created by New Age Veneers Verified Purchase 4 years ago

Hi Support

i am getting the same issue as #4333. I downloaded the latest build. We are currently using 4.5.3. Version from sugaroutfitters shows 4.5.3.1

  1. uninstall RT Sales Map (not removing the tables).
  2. Install latest version still getting same error. ![2020-04-27_08h55_13.png](https://www.sugaroutfitters.com/assets/img/support/google-salesmap/91483d50bc84ac473f05f8d39e20594f/2020-04-27_08h55_13.png "2020-04-27_08h55_13.png")
  3. run quick repair and rebuild. Get the execute code box. I click execute and get database failure. ![2020-04-27_09h04_25.png](https://www.sugaroutfitters.com/assets/img/support/google-salesmap/91483d50bc84ac473f05f8d39e20594f/2020-04-27_09h04_25.png "2020-04-27_09h04_25.png") ![2020-04-27_09h04_47.png](https://www.sugaroutfitters.com/assets/img/support/google-salesmap/91483d50bc84ac473f05f8d39e20594f/2020-04-27_09h04_47.png "2020-04-27_09h04_47.png")

We have 8 licences for RT Sales Map and only 6 enabled. The issue begain when we enabled a user and it put the user count to 9. ![2020-04-27_08h56_09.png](https://www.sugaroutfitters.com/assets/img/support/google-salesmap/91483d50bc84ac473f05f8d39e20594f/2020-04-27_08h56_09.png "2020-04-27_08h56_09.png")

Thanks Damon Terry Evolution Marketing

  1. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    4 years ago

    Hi Damon,

    Thanks for reaching out.

    Please let us analyze the issue and get back to you soon on this.

    Regards, Rolustech Support www.rolustech.com

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  • 14.1, 14.0, 13.3, 13.2, 13.1, 13.0, 12.3, 12.2, 12.1, 12.0, 11.3, 11.2, 11.1, 11.0, 10.3, 10.2, 10.1, 10.0, 9.3, 9.2, 9.1, 9.0, 8.3, 8.2, 8.1, 8.0, 7.11, 7.10, 7.9, 7.8, 7.7, 7.6, 7.5, 7.2, 7.0, 6.7, 6.5, 6.1
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Integrations Productivity Sales maps mapping google sales map sugar 7 salesmap sales rt salesmap Rolustech Rolustech rt google google map sugar 8 sugar Sugar8 Sugar9 Sugar 9 Sugar7 google map pin location Location contacts mapping accounts mapping leads mapping directions