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#4492 - RT SalesMap Package is not properly UnInstalled, Installing it now can cause conflict with previous files, Click Continue to Install!
During upgrading 4.5 to 4.6 I have following message: RT SalesMap Package is not properly UnInstalled, Installing it now can cause conflict with previous files, Click Continue to Install!
I did uninstall 4.5, keeping the tables. Now we can't either install 4.6 nor re-install 4.5. Please help.
mixbyte
3 years ago
And this is what happens after pressing Continue: Cross Site Request Forgery (XSRF) Attack Detected Form authentication failure (Administration -> UpgradeWizard_prepare). Contact your administrator.
3 years ago
Hi,
Thank you for sharing our query with us.
We will analyze the issue and get back to you with our solution/feedback.
In the meantime, feel free to share any concerns that you may have.
Regards, Team Rolustech.
3 years ago
Hi,
Can you please share with us your SugarCRM version and edition?
Regards, Team Rolustech.
3 years ago
On demand version 10.3.0
3 years ago
Elena,
Thank you for sharing the version and edition.
Please let us get back to you.
Regards, Team Rolustech.
3 years ago
Hi Elena,
Thank you for your patience.
We have analyzed the problem and have updated RT SalesMap package accordingly.
We have sent the customized package to info@aluthermo.be.
Please feel free to install it in your instance and share your feedback with us.
Regards, Team Rolustech.
3 years ago
Thanks!