RT SalesMap

by Rolustech

Visualize your CRM data! Integrate Google Maps with SugarCRM to see leads, contacts, and accounts on a map. Plan routes, optimize sales efforts. Effortless location intelligence.

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#4492 - RT SalesMap Package is not properly UnInstalled, Installing it now can cause conflict with previous files, Click Continue to Install!

Closed Installation created by info91 3 years ago

During upgrading 4.5 to 4.6 I have following message: RT SalesMap Package is not properly UnInstalled, Installing it now can cause conflict with previous files, Click Continue to Install!

I did uninstall 4.5, keeping the tables. Now we can't either install 4.6 nor re-install 4.5. Please help.

  1. info91 member avatar

    info91

    3 years ago

    And this is what happens after pressing Continue: Cross Site Request Forgery (XSRF) Attack Detected Form authentication failure (Administration -> UpgradeWizard_prepare). Contact your administrator.

  2. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    3 years ago

    Hi,

    Thank you for sharing our query with us.

    We will analyze the issue and get back to you with our solution/feedback.

    In the meantime, feel free to share any concerns that you may have.

    Regards, Team Rolustech.

  3. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    3 years ago

    Hi,

    Can you please share with us your SugarCRM version and edition?

    Regards, Team Rolustech.

    • info91 member avatar

      info91

      3 years ago

      On demand version 10.3.0

    • rolustech-primary-contact member avatar

      Rolustech Verified Purchase

      3 years ago

      Elena,

      Thank you for sharing the version and edition.

      Please let us get back to you.

      Regards, Team Rolustech.

  4. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    3 years ago

    Hi Elena,

    Thank you for your patience.

    We have analyzed the problem and have updated RT SalesMap package accordingly.

    We have sent the customized package to info@aluthermo.be.

    Please feel free to install it in your instance and share your feedback with us.

    Regards, Team Rolustech.

  5. info91 member avatar

    info91

    3 years ago

    Thanks!

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  • SugarCRM Editions
  • Sugar Community
  • Sugar Professional
  • Sugar Enterprise
  • Sugar Sell
  • Compatible Versions
  • 14.2, 14.1, 14.0, 13.3, 13.2, 13.1, 13.0, 12.3, 12.2, 12.1, 12.0, 11.3, 11.2, 11.1, 11.0, 10.3, 10.2, 10.1, 10.0, 9.3, 9.2, 9.1, 9.0, 8.3, 8.2, 8.1, 8.0, 7.11, 7.10, 7.9, 7.8, 7.7, 7.6, 7.5, 7.2, 7.0, 6.7, 6.5, 6.1
Rating

  • "Hi raysparks, Thank you for your feedback. * The errors you are facing maybe due to some compatibility issues. We have followed up with you on this ..." - Rolustech

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