#2634 - Connection with CRM
Hi,
I tried to connect my CRM with office365 and it doesn't work because of connection with CRM that promt "Connection failed".
![index.png](https://www.sugaroutfitters.com/assets/img/support/grinmark-outlook-365-addin-for-sugarcrm/590be38a27211fed188b33dd8859e80a/index.png "index.png")
The connection with Office365 seems to be ok : ![index 2.png](https://www.sugaroutfitters.com/assets/img/support/grinmark-outlook-365-addin-for-sugarcrm/590be38a27211fed188b33dd8859e80a/index%202.png "index 2.png")
The GM license and the user "sfourel" are configured properly in the CRM configuration menu : ![index 3.png](https://www.sugaroutfitters.com/assets/img/support/grinmark-outlook-365-addin-for-sugarcrm/590be38a27211fed188b33dd8859e80a/index%203.png "index 3.png")
Please help me
Thanks Sylvain FOUREL +33 6 77 10 24 37
8 years ago
Hi Sylvain,
SOAP layer is not working in your instance of SuiteCRM. The error we see at each SOAP call is
'Operation '' is not defined in the WSDL for this service'.
Probably the reason is in Apache or PHP version installed on your server.
Regards, Denis