• Help for installation

  Support April 27, 2020 @ 06:45 am
  Resolved couple of month ago over email. View Comment
  
  
• Multi-User: CRM-Module stops installation at 5%. Simply hangs.

  Support April 21, 2020 @ 07:20 am
  Hi Ingo, Thanks for the investigation. It sheds the light on the situation. SugarOutfitters is the store for SugarCRM. Apparently SugarCRM and SuiteCRM moved away from each other significantly. This is why if you are using SuiteCRM it is recommended to use the plugin from SuiteCRM Store. Regards, Denis View Comment
  
  
• Multi-User: CRM-Module stops installation at 5%. Simply hangs.

  Support April 17, 2020 @ 05:59 am
  Hi Ingo, Installation progress is handled by CRM and it is hard to say what these 5% mean. Regards, Max View Comment
  
  
• Multi-User: CRM-Module stops installation at 5%. Simply hangs.

  Support April 16, 2020 @ 08:45 am
  Hi Ingo, Most likely directory permissions do not allow PHP to write files it needs to write to install the module. Regards, Max View Comment
  
  
• Don't know how to install Mail App for Outlook

  Support January 15, 2020 @ 12:48 pm
  HI Joel, Such thing happens if you have aliases for the mailbox. Do you have any other email addresses associated with this mailbox? Better send reply to support@grinmark.com because this case is public. Regards, Max View Comment
  
  
• Don't know how to install Mail App for Outlook

  Support January 15, 2020 @ 10:18 am
  HI Joel, It look like Microsoft removed the link from Settings. Could you try steps from this [page](https://www.sugaroutfitters.com/docs/grinmark-outlook-365-addin-for-sugarcrm/installing-office-add-ins-to-your-mailbox)? Regards, Max View Comment
  
  
• Don't know how to install Mail App for Outlook

  Support January 14, 2020 @ 02:16 pm
  Hi Joel, If you have Office 365 account you should be able to access Web version of Outlook via this link https://outlook.office365.com/mail/ Regards, Max View Comment
  
  
• Outlook 365 Sugar Integratoin - Connection Failed error

  Support October 15, 2019 @ 08:45 am
  HI ftenorio, Could you send (to support@grinmark.com) the Exchange email address you used to configure the plugin? We'll use it to find relevant logs and check them. Regards, Max View Comment
  
  
• GrinMark SugarCRM Add-On Not Working

  Support June 24, 2019 @ 07:10 pm
  Hi Kamil, The plugin requires CRM server to be accessible from external network. Whitelist our server cloud,grinmark.com (144.76.117.213) if you have a firewall. Regards, Max View Comment
  
  
• Sync Email to Contact(s) Manually?

  Support June 14, 2019 @ 12:13 pm
  It saves, sometimes Sugar does not display and requires fixes. I recommend check the history pane first. If no emails there than it is a different problem. Regards, Max View Comment
  
  
• Sync Email to Contact(s) Manually?

  Support June 14, 2019 @ 12:00 pm
  Could you check that emails appear in History pane;? They may not be displayed in Emails module because of various reasons. You may switch off Leads in Settings - scroll the page down for this option. Regards, Max View Comment
  
  
• Sync Email to Contact(s) Manually?

  Support June 14, 2019 @ 10:57 am
  Yes, you can move away from an email while it is synchronized. Speed mostly depends on Sugar server. Also if you do not want to automatically link an email to contacts, leads or accounts you can uncheck corresponding options in Settings. Unchecking speeds up archiving as well. In the logs I see that email were archived. Why you think they are not in Sugar? Notice that they should not appear in Email module, they should be displayed in History panels of related Leads, Contacts, etc. Regards, Max View Comment
  
  
• Add-In on Outlook Desktop

  Support June 05, 2019 @ 04:52 pm
  Please follow this article to find out the version https://support.office.com/en-us/article/what-version-of-outlook-do-i-have-b3a9568c-edb5-42b9-9825-d48d82b2257c#ID0EAABAAA=macOS Regards, Max View Comment
  
  
• Activated at sugarcrmside but now?

  Support June 05, 2019 @ 04:44 pm
  I think you should ask Mirco. Regards, Max View Comment
  
  
• Add-In on Outlook Desktop

  Support June 05, 2019 @ 11:03 am
  Hi Laurijn What exact version of the Outlook for Mac do you have? Likely it is 16.xx Regards, Denis View Comment
  
  
• Add-In on Outlook Desktop

  Support June 05, 2019 @ 10:40 am
  Hi Laurijn, What is your Outlook version? Is it Windows or Mac? Regards, Max View Comment
  
  
• Error with Sync Set up

  Support April 29, 2019 @ 07:58 am
  Hi Jonnie, It is 144.76.117.213 Regards, Denis View Comment
  
  
• Error with Sync Set up

  Support April 28, 2019 @ 07:33 pm
  You need to whitelist IP of cloud.grinmark.com on your end. Regards, Denis View Comment
  
  
• Error with Sync Set up

  Support April 28, 2019 @ 07:06 pm
  Hi Jonnie, If you open your CRM url in a browser you will see 403 Forbidden error. Regards, Max View Comment
  
  

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