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#3546 - Connecting to my SugarCRM - The request was aborted: Could not create SSL/TLS secure channel.

Closed Bug? created by aaronross 6 years ago

I was unable to successfully connect to my SugarCRM server, however if I browse to the the same URL and use the same credentials, I was able to get in.

I have tested the SugarCRM it is accessible publicly and it can ping cloud.grinmark.com

This is the error I received in the Test Connection phase

_Connection Failed

Connection Failed SugarInfo::Connect. AddIn version: GM.B.Sugar.Soap.SugarWrapperImplSoap:5.1.1.0 Connecting to https://crm.paessler.com/ as aaron.ross@paessler.com Error initializing connection: The request was aborted: Could not create SSL/TLS secure channel._

GrinMark Provider Affiliate
6 years ago

Hi Aaron,

Your CRM server uses TLS1 .2 with SHA512 algorithm security certificate. This is not enabled on our server yet.

Regards, Denis

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- aaronross
  6 years ago
  
  Are you planning or when will you have this algorithm available?
  
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GrinMark Provider Affiliate
6 years ago

Hi Aaron,

At the moment we do not have specific plan for this. But it should happen within next few months.

Regards, Denis

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GrinMark Provider Affiliate
6 years ago

Hi Aaron,

Good news. We now support TLS 1 .2 with SHA512 certificates. So connection to your CRM server should work.

Regards, Denis

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aaron3
6 years ago

It does, however there now appears to be a failed login attempt to my SugarCRM server

I have checked my login against the standard CRM login on the Webgui and it worked fine there. Any suggestions?

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GrinMark Provider Affiliate
6 years ago

Hi Aaron,

Were you using LDAP authentication?

Regards, Denis

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aaronross
6 years ago

I will say so, as the credentials I use are inline with my AD credentials

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GrinMark Provider Affiliate
6 years ago

Hi Aaron,

I've set the AD flag. Could you reenter the CRM password and check?

Regards, Denis

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aaronross
6 years ago

Please note that the TLS and connection error have been resolved.

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