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Create documents in docx, xlsx (MS Office Word and Excel), odt, ods (LibreOffice and OpenOffice) and pdf format without MS Office or others plugins installed from any module and subpanel using templates.

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#1625 - Bug?

Closed Bug? created by rdouglas 9 years ago

When I open ANY of the templates supplied I get the following error in Word

The file <file name> cannot be opened because there are problems with the contents. Details: The file is corrupted and cannot be opened

When I click OK I get the following message

Word found unreadable content in <file name> Do you want to recover the contents of this document? If you trust the source of this document, click Yes.

Windows 7 64bit Word 14.0.7152.5000 (64 bit) MailMergeReports-Premium-v2.5.5-Sugar_6.5-7.6 SugarCRM 6.5.16 Build 1082

Is this a bug or is there something wrong with my installation/download?

Thanks for your time and patience

Izertis Provider
9 years ago

Hi there,

If the supplied templates (Opportunities module) do not work, it seems a problem with your installation, maybe there is a permission problem. Please, open the navigator development tool (Ctrl+Shift+I) and review the errors.

Regards,

Anabel adonadios@izertis.com

reply
- rdouglas
  9 years ago
  
  The templates work, it's when I try and open the underlying template in Word to view the code that the error occurs, opening the Devel tool won't allow me to see the problem with the Word document?
  
  Regards
  
  Rob
  
  reply
- Izertis Provider
  9 years ago
  
  Hi,
  
  Your problem is strange, we have the same Word 14 (Word 2010) 64 bit under Windows 7 64 bit and the templates work and also we can open the templates. We need more information: please, send us by email a screenshot where we can see the problem, also please, send us at least one template that you cannot open.
  
  Regards,
  
  Anabel adonadios@izertis.com
  
  reply
- mpeet1
  9 years ago
  
  Sorry, confusion. The documents work, it's just that I get the error messages outline above. If I select recover the documents, they open. I would like to know WHY the errors to start with...
  
  Thanks for your time and patience
  
  reply
- Izertis Provider
  9 years ago
  
  Hi Rob,
  
  Did you test running SUGAR CRM from other client computer? And, please, Could you create a NEW template? In order to test if the problem occurs also with this new template or It is only a problem with ALL the templates supplied .....
  
  Regards,
  
  Anabel
  
  reply
- rdouglas
  9 years ago
  
  Hey Anabel, you're correct the error message ONLY displays when opening the supplied templates. As I said earlier, this DOESN'T stop the templates from working, it's just a bit disconcerting to receive an error message as soon as you test any of your supplied templates
  
  Thanks for your time and patience
  
  reply
- Izertis Provider
  9 years ago
  
  Hi Rob,
  
  ok... as I said before please try to create a new template, if the problem occurs only with the templates supplied maybe you have to reinstall in order to avoid the error, sorry but we don't know how to help in this case.....
  
  Regards,
  
  Anabel
  
  reply