Real-time, bi-directional synchronization of Marketo data with Sugar Leads and Contacts. Features automatic Lead conversion based on Marketo score; configuration through Sugar's Cloud Connector and support for custom fields. Purchase includes one year of full connector support including all bug fixes and new updates.
#1475 - Sugar Created a duplicate lead record when we synced contacts into Marketo
When we synced the contacts to marketo inside of Sugar, the system created duplicate lead records and also synced them into marketo. We now have 1600 duplicates in. Any insight into why this happened
9 years ago
When you synced the Contacts to Marketo. Marketo uses the Email address of the information sent to Marketo to deduplicate. Do all of the leads that have been created in Sugar/Marketo have the same email address?
9 years ago
Yes it created duplicate records including email address
9 years ago
Including the same exact email address? marketo should have prevented duplicates based upon the same email address